Can’t use Remote Assistance in Windows

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ID článku: 2289618 - Zobraziť produkty, ktorých sa tento článok týka.
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PRIZNAKY

When you try to use Remote Assistance to offer assistance to a computer that is running Windows Vista or Windows 7, you receive the following error message:
The remote server machine does not exist or is unavailable.

PRICINA

This problem can occur because Remote Assistance is blocked by the Windows Firewall on the computer that receives assistance.

How the MATS package works to fix this problem

Click here to understand how the MATS package works to fix this problem

Other issues that the MATS package fixes

2292301 You can't access shared files or printers in Windows
2288085 You get a security warning telling you that the Windows Firewall is turned off
2271812 You can't turn on the Windows Firewall in the Security Center
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Vlastnosti

ID článku: 2289618 - Posledná kontrola: 29. februára 2012 - Revízia: 1.0
Informácie v tomto článku sa týkajú nasledujúcich produktov:
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
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