Can?t use Remote Assistance in Windows

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Diagnose and fix the problem automatically

This troubleshooter: "Diagnose and fix Windows Firewall service problems automatically" may automatically fix the problem described in this article.

This troubleshooter fixes many different problems. Learn more

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Symptom

When you try to use Remote Assistance to offer assistance to a computer that is running Windows Vista or Windows 7, you receive the following error message:
The remote server machine does not exist or is unavailable.

Orsak

This problem can occur because Remote Assistance is blocked by the Windows Firewall on the computer that receives assistance.

How the MATS package works to fix this problem

Click here to understand how the MATS package works to fix this problem

Other issues that the MATS package fixes

2292301 You can't access shared files or printers in Windows
2288085 You get a security warning telling you that the Windows Firewall is turned off
2271812 You can't turn on the Windows Firewall in the Security Center
Obs! Det här är en "FAST PUBLISH?-artikel som skapats direkt inom Microsofts supportorganisation. Informationen i artikeln tillhandahålls i befintligt skick för att besvara framtida frågor. På grund av den snabba framtagningen kan materialet innehålla typografiska fel och kan utan förvarning när som helst komma att omarbetas. Se användarvillkoren för andra hänsynstaganden.

Egenskaper

Artikel-id: 2289618 - Senaste granskning: den 29 februari 2012 - Revision: 2.0
Informationen i denna artikel gäller:
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
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kbprb kbtshoot kbsurveynew kbexpertisebeginner kbexpertiseinter kbmatsfixme KB2289618

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