Microsoft Windows 7 clients cannot connect to Microsoft Exchange 2007 Autodiscover SCP (Service Connection Point) - Error 0x800710DD.

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Article ID: 2291853 - View products that this article applies to.
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SYMPTOMS

Microsoft Windows 7 clients cannot connect to Microsoft Exchange 2007 Autodiscover SCP (Service Connection Point) - Error 0x800710DD.

CAUSE

The issue is caused after enabling Basic Authentication on the Autodiscover virtual Directory, and having a backslash (\) in the Default Domain option.

RESOLUTION

1. Open IIS Manager on the Exchange 2007 Client Access Server Role

2. Expand the server name, then select the Autodiscover Virtual directory

3. Select Properties, then Directory Security tab

4. Under Authentication and Access Control, click Edit

5. Clear the ( \ ) from the Realm and Default Domain text boxes. These fields should be left blank.

MORE INFORMATION

Steps to reproduce the issue:

1. Open IIS Manager on the Exchange 2007 Client Access Server Role

2. Expand the server name, then select Autodiscover Virtual Directory

3. Select Properties, then Directory Security tab

4. Under Authentication and Access Control, click Edit

5. Enabled Basic Authentication

6. On Default Domain type "\" (without quotes)

7. On Realm type "\" (without quotes)

8. Apply the options

9. Close and Re-open Outlook 2007 client

10. Run Test E-mail Autoconfiguration

Result: The Windows 7 client should fail to connect to Autodiscover SCP with the following error x800710DD, but a Windows XP client will continue to work.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 2291853 - Last Review: July 28, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
  • Microsoft Exchange Server 2010 Enterprise
  • Microsoft Exchange Server 2010 Standard
Keywords: 
kbsurveynew KB2291853

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