Article ID: 229255 - View products that this article applies to.
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When you print using a 16-bit program in Windows NT, you may print monochrome print jobs instead of color print jobs.
This issue can occur if your printer uses 24 bits per pixel (bpp) to render print jobs.
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
Microsoft has confirmed that this is a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.