16-bit Programs Print Monochrome Instead of Color

Article translations Article translations
Article ID: 229255 - View products that this article applies to.
This article was previously published under Q229255
Expand all | Collapse all


When you print using a 16-bit program in Windows NT, you may print monochrome print jobs instead of color print jobs.


This issue can occur if your printer uses 24 bits per pixel (bpp) to render print jobs.


To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:


Microsoft has confirmed that this is a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.


Article ID: 229255 - Last Review: August 2, 2012 - Revision: 2.0
Applies to
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
kbbug kbfix kbprint kbqfe KB229255

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com