16-bit Programs Print Monochrome Instead of Color

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Article ID: 229255 - View products that this article applies to.
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Symptoms

When you print using a 16-bit program in Windows NT, you may print monochrome print jobs instead of color print jobs.

Cause

This issue can occur if your printer uses 24 bits per pixel (bpp) to render print jobs.

Resolution

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Status

Microsoft has confirmed that this is a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.

Properties

Article ID: 229255 - Last Review: August 2, 2012 - Revision: 2.0
Applies to
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
Keywords: 
kbbug kbfix kbprint kbqfe KB229255

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