Calendar on mobile device isn't synced to the calendar in an Exchange Online mailbox when you use Exchange ActiveSync

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Article ID: 2293282 - View products that this article applies to.

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PROBLEM

When you use Microsoft Exchange ActiveSync to connect a mobile device to Microsoft Exchange Online in Office 365, the calendar on the mobile device and the calendar in the Exchange Online mailbox are out of sync. For example, you experience one or both of the following symptoms:
  • Calendar items that are created on the mobile device are missing from the Exchange Online mailbox.
  • Calendar items that are created in the Exchange Online mailbox are missing from the mobile device.
Typically, the calendar on the mobile device is missing events that appear in Microsoft Outlook or in Microsoft Outlook Web App in Exchange Online.

SOLUTION

To troubleshoot this issue, re-create the ActiveSync relationship on the mobile device. Depending on how you connect to Exchange Online, the specific steps will vary.
  1. Remove the ActiveSync relationship on the mobile device.
  2. Remove the ActiveSync relationship from Outlook Web App. To do this, follow these steps:
    1. Sign in to Outlook Web App.
    2. Do one of the following:
      • In Office 365, click Settings (
        Collapse this imageExpand this image
        Screen shot of Settings button
        ), and then click Options.
      • In Office 365 pre-upgrade, click Options, and then click See All Options.
    3. In the left navigation pane, click Phone, and then click Mobile Phones or Mobile Devices.
    4. In the list, select the ActiveSync relationship, and then click Delete.
  3. Disable any Outlook add-ins that are used to set up calendar items. This includes add-ins that are used to set up conference rooms.

    Note The Outlook add-ins can be re-enabled after the issue is resolved.
  4. Restart the mobile device.
  5. Re-create the ActiveSync relationship on the device, and then confirm that the issue is fixed.

MORE INFORMATION

This issue may occur for several reasons, including the following:
  • A corrupted ActiveSync relationship
  • Third-party Outlook add-ins that change the calendar items
Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2293282 - Last Review: September 5, 2013 - Revision: 27.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Exchange Online
Keywords: 
o365 o365a o365e o365p o365022013 after upgrade o365062011 pre-upgrade o365m kbgraphic KB2293282

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