Error 0x80070003 received during deployment of Windows 7

Article ID: 2293874 - View products that this article applies to.
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SYMPTOMS

You receive error code 0x80070003 when you run the following command

"dism /image:C:\Temp\mount /get-drivers"


When you inspect the dism.log you find entries as shown below:


2010-06-09 16:27:57, Info                  DISM   DISM Manager: PID=9320 Image session successfully loaded from the temporary location: C:\Users\<user name>\AppData\Local\Temp\B0BB3D4B-8C52-4390-B4FE-E7A80C182515 - CDISMManager::CreateImageSession
2010-06-09 16:27:57, Info                  DISM   DISM Provider Store: PID=4532 Getting Provider OSServices - CDISMProviderStore::GetProvider
2010-06-09 16:27:57, Info                  DISM   DISM Provider Store: PID=4532 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2010-06-09 16:27:57, Info                  DISM   DISM OS Provider: PID=4532 Setting Windows folder to C:\Temp\mount\Windows - CDISMOSServiceManager::SetWindowsDirectory
2010-06-09 16:27:57, Info                  CSI    00000001 Shim considered [l:274{137}]"\??\C:\Temp\mount\Windows\Servicing\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
2010-06-09 16:27:57, Info                  CSI    00000002 Shim considered [l:268{134}]"\??\C:\Temp\mount\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\pkgmgr.exe" : got STATUS_SUCCESS
2010-06-09 16:28:03, Error                 DISM   DISM OS Provider: PID=4532 Failed to mount the remote registry. - CDISMOSServiceManager::SetWindowsDirectory(hr:0x80070003)
2010-06-09 16:28:03, Error                 DISM   DISM.EXE: Failed to set the windows directory to 'C:\Temp\mount\Windows'. HRESULT=80070003

CAUSE

DISM tries to load 7 hives located under C:\Windows\System32\config or in the root of the user profile folders.


SOFTWARE
SYSTEM
SECURITY
SAM
DEFAULT
HKCU
COMPONENTS

The error is shown if one of the hives is missing. This could happen if the profiles are located on a different partition than the operating system.


RESOLUTION

When Users\Default\NTUSER.DAT is missing, copy over the hive from INSTALL.WIM to the right location. You should not copy the other registry files from the INSTALL.WIM as it corrupts the operating system.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 2293874 - Last Review: October 15, 2010 - Revision: 2.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
KB2293874

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