Duplicate read receipts are sent when you use a POP3 client or an IMAP4 client in an Exchange Server 2007 environment

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Article ID: 2294143 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You log on to a Microsoft Exchange Server 2007 mailbox by using a Post Office Protocol 3 (POP3) client or an Internet Message Access Protocol (IMAP) client.
  • An email message is downloaded for which the sender has requested a read receipt.
In this scenario, a read receipt is sent to the sender before you open the email message. Additionally, when you open the email message, another read receipt is sent to the sender.

RESOLUTION

To resolve this issue, follow these steps:
  1. Install the following update rollup:
    2530488 Description of Update Rollup 3 for Exchange Server 2007 Service Pack 3
  2. Enable the fix. To do this, follow these steps:
    1. Enable the change for POP3. To do this, follow these steps:
      1. Run the following cmdlet in Exchange Management Shell:
        set-PopSettings -SuppressReadReceipt $true
      2. In the Services console, restart the POP3 service.
    2. Enable the change for IMAP4. To do this, follow these steps:
      1. Run the following cmdlet in Exchange Management Shell:
        set-ImapSettings -SuppressReadReceipt $true
      2. In the Services console, restart the IMAP4 service.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2294143 - Last Review: August 5, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbqfe kbfix kbhotfixrollup kbexpertiseinter kbsurveynew KB2294143

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