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STOP 0x0000001E in Win32k.sys When Running Findfast.exe

Article ID: 229650 - View products that this article applies to.

This article was previously published under Q229650

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SYMPTOMS

Your computer may display a STOP or blue screen error message with the following parameters:

STOP 0x0000001E (0xc0000005,0xa0055c99,0x00000000,0x00000008)

Your computer is also running Findfast.exe.

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RESOLUTION

Windows NT Server or Workstation 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734

(http://support.microsoft.com/kb/152734/EN-US/ )

How to Obtain the Latest Windows NT 4.0 Service Pack

Windows NT Server 4.0, Terminal Server Edition

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734

(http://support.microsoft.com/kb/152734/EN-US/ )

How to Obtain the Latest Windows NT 4.0 Service Pack

To work around this problem, remove Findfast.exe from the Startup group. This problem was discovered in Findfast.exe from Microsoft Office 97 SR2.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows NT Server version 4.0, Terminal Server Edition Service Pack 6.

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