When you install BackOffice Small Business Server (SBS)
4.5, you are prompted for important information to help you configure SBS. This
article describes the Setup windows that are displayed as well as presenting
the steps to install SBS. Helpful Microsoft Knowledge Base articles are also
listed in and at the end of the article to offer additional
assistance.
This article begins by installing SBS on a blank,
unformatted hard drive, although you can use a formatted hard drive as
well.
You need the three SBS 4.5 CDs, the Outlook 2000 CD, and the
three SBS Setup floppy disks. If you have the Office2000 version of SBS,
the two Setup CDs are required.
Prior to starting the installation
process, please read the following information:
The Getting Started Guide, which is shipped as part of the
documentation with SBS.
The Release Notes, which are on CD #1 of the SBS CDs. The
file name is Readme.doc. You may also find the Release Notes in the following
two Microsoft Knowledge Base articles. Please click the article numbers below
to view the articles in the Microsoft Knowledge Base:
228747
(http://support.microsoft.com/kb/228747/EN-US/
)
Release Notes Part 1
228746
(http://support.microsoft.com/kb/228746/EN-US/
)
Release Notes Part 2
For more information click the article number(s) below for
more information on the article(s) in the Microsoft Knowledge base:
237401
(http://support.microsoft.com/kb/237401/EN-US/
)
SBS Disk requirements for Installing or upgrading to SBS 4.5
221791
(http://support.microsoft.com/kb/221791/EN-US/
)
Description of BackOffice Components Included with SBS 4.5
131735
(http://support.microsoft.com/kb/131735/EN-US/
)
How to Create Windows NT Boot Floppy Disks
232263
(http://support.microsoft.com/kb/232263/EN-US/
)
Small Business Server Top Support Issues
225309
(http://support.microsoft.com/kb/225309/EN-US/
)
Partitions Created w/Non-MS Utilities Cause 'NTDETECT Failed'
142865
(http://support.microsoft.com/kb/142865/EN-US/
)
Microsoft Support Policy on Hardware Not On Windows NT
197859
(http://support.microsoft.com/kb/197859/EN-US/
)
Server Roles in a Small Business Server Domain
216586
(http://support.microsoft.com/kb/216586/EN-US/
)
What Does the Winnt.sif File Do?
218151
(http://support.microsoft.com/kb/218151/EN-US/
)
Network Installation Is Not Available for SBS 4.5 Server
Insert SBS Setup Floppy Disk 1 into the floppy drive, and
insert SBS CD 1 into the CD-ROM drive. When prompted, insert floppy disk 2, and
then press Enter.
The first screen appears relating to mass storage
detection.
Setup automatically detects floppy disk
controllers and standard ESDI/IDE hard disks without user intervention.
However, on some computers detection of certain other mass storage
devices, such as SCSI adapters and CD-ROM drives, can cause the computer
to become unresponsive or to malfunction temporarily.
For this
reason, you can bypass Setup's mass storage device detection and manually
select SCSI adapters, CD-ROM drives, and special disk controllers (such
as drive arrays) for installation.
To continue, Press ENTER. Setup attempts to detect mass
storage devices in your computer.
To skip mass storage device detection, press S. Setup
allows you to manually select SCSI adapters, CD-ROM drives, and special disk
controllers for installation.
F3=Exit ENTER=continue S=Skip Detection
Press
ENTER, and insert disk 3 when prompted. The only reason to skip mass storage
detection would be to save one to two minutes of your time. It is recommended
that you NOT skip this step.
After Setup completes the mass storage detection, the
following screen appears:
Setup has recognized the
following mass storage devices in your computer:
IDE CD-ROM (ATAPI
1.2)/PCI IDE Controller Adaptec AHA-294X/AHA-394X/AIC-78xx SCSI
controller
To specify additional SCSI adapters, CD-ROM drives, or
special disk controllers for use with Window NT, including those for which you
have a device support disk from a mass storage device manufacturer, press
S.
If you do not have any device support disks from a mass
storage device manufacturer, or do not want to specify additional mass storage
devices for use with Windows NT, press ENTER.
The IDE and Adaptec driver listed above is provided as an example
only.
If you have a non-Hardware Compatibility List (HCL) SCSI
controller or a controller that was not detected, you must Press S to specify.
Another window then appears with "Other (Requires disk provided by a Hardware
manufacturer). Press ENTER and you are then prompted to insert the hardware
manufacturer's disk. Press ENTER again, select your controller from the list,
and then press ENTER. When the windows refreshes and has your controller
listed, press ENTER if there are no more controllers to add. Again, you are
prompted to insert floppy disk 3. Insert floppy disk 3, and then press
Enter.
If the following window appears, your mass storage device
may not be functioning, you may have specified the wrong mass storage device,
or you may have used an incorrect driver for your mass storage device:
Setup did not find any hard disk drives installed in
your computer.
Make sure any hard disk drives are powered on and
properly connected to your computer, and that any disk-related hardware
configuration is correct. This may involve running a manufacturer-supplied
diagnostic or setup program.
Setup cannot continue. Press F3 to exit.
If this window appears, make sure the attached device is functioning
or check to make sure you have specified the correct hard disk controller. If
you have specified the correct controller, make sure the driver is the latest
version supplied by the manufacturer.
If this window does not appear,
please ignore this step.
The next window does not appear if you have already
partitioned the drive. If the drive is already partitioned, please skip to step
6 below.
Setup has determined that your computer's
startup hard disk is new or has been erased, or that an operating system is
installed on your computer with which Windows NT cannot coexist. If such
an operating system is installed on your computer, continuing Setup may damage
or destroy it. If the hard disk is new or has been erased, or you want to
discard its current contents, you can choose to continue setup. To
continue setup, press C.
WARNING: Any data currently on your computer's startup hard disk are
permanently lost. To exit setup, press F3.
C=Continue Setup F3=Exit
Press C to install. Pressing ENTER does nothing.
If you did not insert SBS CD #1 into your CD-ROM drive, the
following error message is displayed. If your SBS CD #1 is in the CD-ROM drive,
the following error message does not appear and this step can be skipped.
Please insert the compact disc labeled Microsoft
BackOffice Small Business Server Disc 1 into your CD-ROM drive. Press ENTER
when ready.
If you do receive this error message, insert SBS CD #1,
and then press ENTER.
The next window appears to verify the configuration of your
computer:
Setup has determined that your computer
contains the following hardware and software components:
Computer: MPS Uniprocessor PC
Display: Auto Detect
Keyboard: XT, AT, or Enhanced Keyboard (83 - 104 keys)
Keyboard Layout: US
Pointing device: Microsoft Mouse Port Mouse
No Changes: The above list matches my computer
If you want to change any item in the list, press the UP or DOWN
ARROW key to move the highlight to the item you want to change. Then press
ENTER to see alternatives for that item. When all the items in the list
are correct, move the highlight to "The above list matches my computer" and
press ENTER.
ENTER=Select F3=exit
If you need to make any
changes, use the UP or Down arrows to change an entry or Press ENTER when 'The
above matches my computer' is highlighted.
NOTE: The entries used above are examples only. The information that
appears for your system may be different.
Read this message carefully, as you are partitioning drive
space now and can potentially lose any existing data.
Follow Section
a if your hard drive is blank and unpartitioned. Follow
Section b if your hard drive is partitioned, but unformatted. Follow
Section c if your hard drive is partitioned and formatted.
If your hard drive is blank and unpartitioned, perform
the following steps:
The first partitioning window to appear is as
follows:
The list below shows existing partitions and
spaces available for creating new partitions.
Use the UP or DOWN
ARROW keys to move the highlights to an item in the list.
To install Windows NT on the highlighted
partition or not partitioned space, press ENTER.
To create a partition in the unpartitioned
space, press C.
To delete the highlighted partition, press
D.
Highlight the unpartitioned space of the
disk on which you intend to install SBS. If you want Setup to create a
partition using all the free space, press ENTER. Otherwise, press C, and then
specify the partition size you want to create.NOTE: You can create a small 200 MB or less partition system partition
and then install SBS on another partition. Also, the largest possible partition
for installation is 4 GB.
After creating and specifying a partition, the
following window appears:
A new partition for Windows NT
has been created on 2048MB Disk 0 at ID 0 on bus 0 on aic78xx. The
partition must now be formatted.
Select a file system for the new
partition from the list below. Use the UP and DOWN ARROW keys to move the
highlight to the file system you want and then press ENTER.
If you
want to select a different partition for Windows NT, press ESC.
Format the partition using the FAT file system Format the partition using
the NTFS file system
Select the NTFS file system, and then press
ENTER.
NOTE: The drive information on the second line is provided as an
example, and varies according to your system configuration.
Formatting, copying, restart, convert, restart.
If there is a partition on your drive, but it was not
already formatted, perform the following steps:
The first partitioning window to appear is as
follows:
The list below shows existing
partitions and spaces available for creating new partitions.
Use the
UP or DOWN ARROW keys to move the highlights to an item in the list.
To install Windows NT on the highlighted
partition or unpartitioned space, press ENTER.
To create a partition in the unpartitioned
space, press C.
To delete the highlighted partition, press
D.
Highlight the partition on which you
intend to install SBS, and then press ENTER.NOTE: You can create a small 200 MB or less system partition and then
install SBS on another partition. You can also delete the current partition(s)
by highlighting them, and then pressing D. A new partition can be created by
pressing C, and then specifying the size.
After choosing a partition, the following window
appears:
The partition you have chosen is recognized by
Windows NT but is unformatted or damaged. Setup has to reformat this partition
to install Windows NT on it. To continue and use this partition anyway,
press C. Setup confirms this again later before actually reformatting the
partition. If you want to select a different partition, press
ESC.
C=Continue Setup ESC=Cancel
Press C to continue.
You have asked to install NT on the partition E:
Unformatted or damaged 2000 MB on 17360 MB Disk 0 at Id 0 on Bus 0 on
aic78u2
This partition is too full, damaged, not formatted, or not
formatted with a file system recognized by Windows NT. To continue installing
Windows NT on this partition, setup must format it. Select a file system
for the partition from this list below. Use the UP and DOWN ARROW keys to
move the highlight to the file system you want and then press ENTER. If
you want to select a different partition for Windows NT, press ESC.
Format the partition using the FAT file system Format the partition using
the NTFS file system ENTER=Continue ESC=Cancel
Select
the NTFS file system, and then press ENTER.
If the drive was already partitioned and formatted,
perform the following steps:
The first partitioning window to appear is as
follows:
The list below shows existing partitions and
spaces available for creating new partitions.
Use the UP or DOWN
ARROW keys to move the highlights to an item in the list.
To install Windows NT on the highlighted
partition or unpartitioned space, press ENTER.
To create a partition in the unpartitioned
space, press C.
To delete the highlighted partition, press
D.
Highlight the partition on which you
intend to install SBS, and then press ENTER.
The next windows displays the following message:
Format the partition using the FAT file system
Format the partition using the NTFS file system Leave the current file
system intact (no changes)
Select leave intact if you do not
want to change it and do not want to lose the existing data on the drive.
Otherwise, select the NTFS file system, and then press ENTER.
NOTE: The partition needs to be converted to NTFS later if it is not
already converted.
If SBS has been installed on this partition before,
the following error message may be displayed. If the error message is not
displayed, skip to step 9.
The directory you have chosen
already exists and may contain a Windows NT installation. If you continue, the
existing Windows NT installation is overwritten. Your user account and security
information and configuration settings are lost.
To use the directory you have chosen and
overwrite the existing Windows NT installation in it, press ENTER.
To use a different directory, press
ESC.
To upgrade the installation, press F3 to exit
Setup. Then start Setup and chose to upgrade when Setup suggests upgrading
this installation.
Press ENTER to continue and overwrite the
files. Do NOT specify a different folder.
If you chose to format the partition in the previous
section, formatting occurs at this point in the Setup process. After the drive
has been formatted, or if you chose not to format, Setup begins copying files
to the hard drive.
If you had to use the manufacturer's disk
previously, you are prompted again to insert it at this point.
After
Setup finishes copying files to the hard drive, the system is restarted. Remove
the SBS floppy from the floppy drive before the system restarts, or the
following error message is displayed:
Non-system disk or
disk error Replace and strike any key when ready
NOTE: If you chose to format the partition NTFS, the partition is
converted to NTFS after the computer is first restarted. After the drive has
been formatted, the server is restarted again before continuing with the Setup
process.NOTE: For additional information about systems with utility partitions
created by a non-Microsoft utility, please click the article number below to
view the article in the Microsoft Knowledge Base:
225309
(http://support.microsoft.com/kb/225309/EN-US/
)
Partitions Created w/Non-MS Utilities Cause "NTDETECT Failed"
After Setup initializes and copies files, it presents you
with the Name and Organization window. You are now able to name the server and the domain, which
cannot be changed without re-installing SBS.
For addition
information about renaming, please click the article number below to view the
article in the Microsoft Knowledge Base:
196443
(http://support.microsoft.com/kb/196443/EN-US/
)
SBS: Changing Domain or Computer Name
When you type the Organization name, Domain Name is added
automatically using the same name as what you typed in the Organization text
box. Computer Name is also automatically added, which is the Organization name
and then 01 (for example, organization01). Computer and Domain name boxes are
unavailable (grayed out) until you start typing in the Organization text
box.
After you complete typing in this information, click Next.
Setup now begins installing Windows NT Networking. The
following window appears when this process begins:
Setup
is now ready to guide you through installation of Windows NT networking. If you
want to review or change any settings before continuing, click Back.
To begin installing NT Networking, click Next.
1) Gathering
information about your computer. 2) Installing Windows NT Networking
3) Finishing Setup
Click Next to begin Networking Setup.
While Networking on the server is being configured, the
following window appears:
Windows NT is now ready to
install networking components that you selected and others required by the
system. This process allows individual components to install themselves
and raise dialogs so that they may install correctly. Installing
(Services)
NOTE: The installing line changes to the following as Setup installs
services:
The network card driver
Server
Workstation
Remote Access Service
DHCP Winsock
Storing bindings
While networking is being installed, it is possible for
errors to occur. If you run into errors, please see the section below. If not,
continue on to step 13.
Network Card Errors
You may receive the following error message if there is
no detected network card:
A setup parameter specified by
your system administrator or computer manufacturer is missing or invalid. Setup
may therefore ask you to provide this information. You may wish to inform
your system administrator or computer manufacturer that the "Detectadapters"
value is missing or invalid.
Click OK.
If there is a problem with the network card, you can
click BACK a few times to the Network Adapter dialog box, and then click
"Select from List". Scroll down to "MS Loopback Adapter", click OK, and then click NEXT.
The MS Loopback Adapter is installed automatically if
a network card is not detected.
You may also want to reference the
following articles for network card related problems.
For additional
information about network card related problems, please click the article
numbers below to view the articles in the Microsoft Knowledge Base:
224800
(http://support.microsoft.com/kb/224800/EN-US/
)
SBS 4.5 Setup Does Not Automatically Detect 8255x Intel Adapter
225260
(http://support.microsoft.com/kb/225260/EN-US/
)
Problems Installing Modem Sharing Service with Two Network Cards
224314
(http://support.microsoft.com/kb/224314/EN-US/
)
Misdetection of Intel PRO/100+ Adapters May Result in a Blue Screen Error Message
222489
(http://support.microsoft.com/kb/222489/EN-US/
)
Setting Up SBS Without a Network Adapter Being Detected
224984
(http://support.microsoft.com/kb/224984/EN-US/
)
SBS Setup May Install Incorrect Intel Network Adapter
Modem Problems
If there is no modem installed, or if Setup cannot
detect your modem, the following error message may be displayed:
Remote Access is not configured with any ports. You have
an invalid RAS configuration. Please configure Remote Access Service and add
ports using the Network option in Control Panel after restarting the
system.
Click OK to continue without installing a modem. The modem can be
installed later after the Windows NT portion of Setup is complete.
For additional information about resolving modem problems, please click the
article numbers below to view the articles in the Microsoft Knowledge Base:
217120
(http://support.microsoft.com/kb/217120/EN-US/
)
Some Modems Cause SBS to Display Misleading Message on Restart
218043
(http://support.microsoft.com/kb/218043/EN-US/
)
'The Modem Was Not Installed Correctly' Error During SBS Setup
218038
(http://support.microsoft.com/kb/218038/EN-US/
)
SBS 4.5 Install Seems Unresponsive During Modem Detection Phase
185452
(http://support.microsoft.com/kb/185452/EN-US/
)
Small Business Server Detects Standard Modem
Other Network Errors
If the following network error message is displayed,
there is still something wrong with the network configuration.
The network failed to start (0x0000042a) If you try
you may go back and check previous settings, then when you return to this page
Windows NT tries to start the network again. If you cancel, Network Setup
is cancelled. You may retry to configure networking on this computer after
completing the rest of setup by using the Network Control Panel.
By
pressing Cancel, you can continue Setup.
Press the OK button. This finishes the installation but does not install
RAS. Networking Setup has to be completed after the Windows NT portion of Setup
is finished.
After the above steps are completed, several dialog boxes
appear, but there is no interaction needed until the Date/Time Properties
window appears. Click the down arrow, and a list of time zones appears. Select
your time zone, and then click Close.Setup continues and again, several non-interactive dialog boxes
appear explaining what is currently taking place in the Setup process. For
example, copying files, setting security on the file system, saving
configuration, and removing temporary files. After this process is complete,
the system restarts.
After the system has restarted, the system logs
on automatically with the Administrator account. The "Welcome to Windows NT"
dialog box appears. Click Close to continue.The Welcome window is the first window displayed
after the computer is restarted.
Welcome to the Microsoft BackOffice Small Business Server 4.5 Setup Wizard
This wizard installs BackOffice Small Business Server
on your computer to provide all the services your business
needs.
IMPORTANT: Your current operating system is NT Server 4.0. Small Business
Server requires Windows NT Server 4.0, Service Pack 4. BackOffice Setup
upgrades your system to NT Server 4.0, Service Pack 4.
Click Next to begin the installation of Service Pack 4.
NOTE: The Back button option is unavailable.The license agreement is then
displayed. Read the license agreement, click "I agree", and then click Next.
NOTE: Next is unavailable until you click on one of the two radio button
options to agree or disagree. If you click "I do not agree", Setup is halted at
that point. If you click on "I agree" and then Next, Setup continues.The next window to appear is the Identification
screen. Please verify that your Name and Organization Name are correct, and
type your CD Key when prompted. Your CD Key can be found on the yellow sticker
on the back of your SBS 4.5 CD case. Click Next.
NOTE: The Name and Organization is filled in already with the names
you previously entered. Also, Next is unavailable until you type the last
character of the CD Key.Setup continues by copying files to your hard drive.
After this process is completed, the Installed Modems dialog box appears. This
window allows you to see the modems that were detected, and correct any
problems with the modem installation.
If a red X is next to your modem, it was not detected
properly. You must specify the correct modem and supply a driver
disk.
If a yellow triangle is next to your modem, Setup could
not verify the modem. Please make sure the modem is correct, and make sure the
latest driver from the modem's manufacturer has been used.
If a telephone is next to your modem, the modem is
installed properly.
After the modem information is correct, you can continue by
clicking Next.
NOTE: If you have a Digiboard or Equinox board, this is point in Setup
where you can install them.
Click Change, and then follow the manufacturer's installation
directions.
With the Digiboard, browse to the autorun, which brings
up a screen and select "Install Software" on the right top corner. You
must restart after you install the multiport board. SBS logs on automatically
again. You must click Change again and detect the modem. Then restart the computer again.If no
modem is installed after the last step, the following error message may be
displayed. If your modem was installed in the last step, you can skip this
step.
There is no modem installed on the computer.
Microsoft Fax Server and Modem Share Service is not installed. Do you want to
proceed anyway?
Clicking No gives you the opportunity to install another modem. If you click Yes, Setup continues on without installing the Fax and Modem Sharing
services.
If there is no modem detected, the following error message
may appear later on as well.
Remote Access is not
configured with any ports. You have an invalid RAS configuration. Please
configure Remote Access Service and add ports using the Network option in
Control Panel after restarting the system.
The Hardware Verification
dialog box appears next, and allows you to make changes to the drivers for
hardware. This eliminates any need to cancel Setup to configure hardware.
Verify the information is correct before continuing.
You can change
the drivers or add hardware by pressing Change.
The More Information button lists additional steps
including "Installing Two Identical Network Interface Cards", "Video Display",
and "Network Interface Card is not Detected", which guides users through
removing the MS Loopback adapter and installing a network interface
card.
Click Next to continue the installation of SBS.
You may encounter
one or more of the following errors if your system is not configured
properly:
If there is no network card, the following error message is
displayed:
There is no network adapter installed on this
computer. Small Business Server requires a network adapter to operate
correctly. Do you want to proceed anyway?
If the video settings are
not correct, the following error message may be displayed:
Small Business Server requires your desktop area to be
800 by 600 pixels. Your video card should display at least 16 colors. Press OK
to continue with your current settings or press Cancel and then Change to
change your video adapter.
Click OK to continue, and you can make changes or add a video driver
later.
For additional information about video drivers, please click
the article number below to view the article in the Microsoft Knowledge Base:
199085
(http://support.microsoft.com/kb/199085/EN-US/
)
Non-Detected Video Adapter Defaults to 640 x 480
If there is more than one network card or if you have a Digiboard
installed, the following error message may be displayed:
Setup has detected that there is more than one network adapter installed. It is
recommended that network adapters beyond the first one listed be removed before
continuing with Setup. Click OK to continue with Setup, or click Cancel, and then click More Information for further details.
If you have a multiport board,
ignore this step. If you have multiple network cards, you may want to remove
one of them.
Setup is installing Windows NT Service Pack
4. Your computer is restarted when Service Pack installation is complete.
Back to the top
