You receive an "Installing this product requires the Windows Installer" error message when you run Setup for Office 2000

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Article ID: 229819 - View products that this article applies to.
This article was previously published under Q229819
This article may contain a link to the Windows Installer Cleanup utility (MSICUU2.exe). If you were directed to this article to solve a problem by using the Windows Installer Cleanup utility, please contact your software manufacturer for installation support on the product, or see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:

2438651 How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer
Notice
If you were directed to this article to solve a problem by using the Windows Installer Cleanup utility, please contact your software manufacturer for installation support on the product, or see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
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SYMPTOMS

When you run Setup for Office, the following error message may appear:
Installing this product requires the Windows Installer. An error occurred when installing or upgrading the Windows Installer.

RESOLUTION

If Setup is having problems installing or updating the Windows Installer on your computer, try the following steps to manually perform this operation:
  1. Open the \Msi folder on the root of the Office compact disc.
  2. Use the appropriate method for your operating system.

    Microsoft Windows Millennium Edition (Me), Microsoft Windows 98, or Microsoft Windows 95

    Double-click Instmsi.exe. If, after step 2, you receive the error message described in the "Symptoms" section, continue with step 3. Otherwise, run Office Setup again.

    Microsoft Windows NT 4.0 or Microsoft Windows 2000

    Double-click Instmsiw.exe. If, after step 2, you receive the error message described in the "Symptoms" section, continue with step 3. Otherwise, run Office Setup again.
  3. If you are using Windows 95, open the \IE5\En folder on the Office CD-ROM. Otherwise skip to step 7.
  4. Double-click DCOM95.exe.
  5. Follow the DCOM95 dialog boxes, and restart your computer when prompted.
  6. Run Office Setup again.
  7. Click Start and click Run.
  8. Use the appropriate method for your operating system.

    Microsoft Windows Millennium Edition (Me), Microsoft Windows 98, or Microsoft Windows 95

    In the Open box, type the following command line:
    path \Msi\Instmsi.exe /c /t:c:\Test
    where path is the path to the installation point.

    This command line expands the following Windows Installer package files into the C:\Test folder on your hard disk: Microsoft Windows NT 4.0 or Microsoft Windows 2000

    In the Open box, type the following command line:
    path\Msi\Instmsiw.exe /c /t:c:\Test
    where path is the path to the installation point.

    This command line expands the following Windows Installer package files into the C:\Test folder on your hard disk:
  9. Click Start, and click Run.
  10. In the Open box, type the following command line:
    c:\test\msiinst.exe /i instmsi.msi /qb+
  11. Click OK to the message that states the Windows Installer Setup completed successfully.
  12. Run Office Setup again.
To create a log file for step 2 instead of double-clicking Instmsi.exe (or Instmsiw.exe), use the following command line, as appropriate for your operating system.

Windows Me, Windows 98, or Windows 95
path \Msi\Instmsi.exe /c:"msiinst.exe /i instmsi.msi /l*v c:\instmsi.log /qb+"
Windows NT 4.0 or Windows 2000
path \Msi\Instmsiw.exe /c:"msiinst.exe /i instmsi.msi /l*v c:\instmsi.log /qb+"
This command line creates a verbose log file called Instmsi.log on the root of your C drive.

If you need to create a log file for the process of installing the Windows Installer files, replace the command line from step 10 with the following:
c:\test\msiinst.exe /i instmsi.msi /l*v c:\instmsi.log /qb+
This creates a verbose log file called Instmsi.log on the root of your C drive.

Properties

Article ID: 229819 - Last Review: September 13, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Access 2000 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000
Keywords: 
kbmsicuu2 kbsetup kbtshoot kbbug kberrmsg kbnofix KB229819

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