The time zone setting in Outlook Web App in Office 365 is set incorrectly to "(UTC) Monrovia, Reykjavik"

Article ID: 2298834 - View products that this article applies to.

Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
(http://office.microsoft.com/redir/HA103982331.aspx)
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PROBLEM

A Microsoft Office 365 user says that the time zone setting in Microsoft Outlook Web App is incorrect. Instead of being set to the user's current time zone, the time zone setting is set to (UTC) Monrovia, Reykjavik.
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CAUSE

This issue occurs if the user didn't set the time zone to the correct setting when he or she first signed in to Outlook Web App.

The first time that a user signs in to Outlook Web App, the user has to set his or her current time zone. If the user doesn't set the time zone, the time zone is set to (UTC) Monrovia, Reykjavik. There's no method for admins to set up the time zone setting in advance in Outlook Web App for all users. 

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Outlook Web App sign-in screen in Office 365Outlook Web App sign-in screen in Office 365 pre-upgrade
This screen shot shows the Outlook Web App sign-in screen in Office 365.

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This screen shot shows the Outlook Web App sign-in screen in Office 365 pre-upgrade.

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SOLUTION

Change the time zone to the correct setting in Outlook Web App. To do this, follow these steps.

Office 365

  1. Sign in to Outlook Web App, click Settings (
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    ), and then click Options.
  2. In the left navigation pane, click Settings, and then click Regional.
  3. In the Current time zone box, click the arrow, and then click the correct time zone setting.
  4. Click Save.

Office 365 pre-upgrade

  1. Sign in to Outlook Web App, click Options, and then click See All Options.
  2. Click Settings, and then click Regional.
  3. In the Current time zone box, click the arrow, and then click the correct time zone setting.
  4. Click Save.
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MORE INFORMATION

For more information about how to set the time zone in Outlook Web App, go to the following Microsoft website:
Regional Tab
(http://help.outlook.com/en-us/140/ms.exch.ecp.regionalsettings.aspx)
For more information about incorrect time zone information in read receipt, click the following article number to view the article in the Microsoft Knowledge Base:
2800633
(http://support.microsoft.com/kb/2800633/ )
Read receipt from an Office 365 recipient displays incorrect time zone information
For more information about how to set the time zone in Hotmail, see the following forum post in the Microsoft website:
How to change time zone in Hotmail?
(http://answers.microsoft.com/en-us/windowslive/forum/hotmail-calendar/how-to-change-time-zone-in-hotmail/206f8a73-3d98-493f-9acc-ae6c543d2850?msgId=13d8d864-4b46-4cde-a47a-ee4fa6a3c27c)
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Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
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Properties

Article ID: 2298834 - Last Review: May 31, 2013 - Revision: 24.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Exchange Online
Keywords: 
o365 o365a o365e kbgraphxlink o365p o365022013 after upgrade o365062011 pre-upgrade o365m KB2298834
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