Article ID: 2298962 - View products that this article applies to.
Microsoft Outlook crashes when you try to send email messages.
If you review the crash details, you see information that resembles the following error signature:
This problem occurs when you are using a POP3 email account, and the default delivery location for this account references a nonexistent folder.
Note This problem may occur most frequently when you have a Microsoft Exchange Server mailbox and a POP3 account in the same profile. However, this problem can also occur if you do not have an Exchange Server mailbox in your profile.
To resolve this problem, update your POP3 email account to reference a valid folder. To do this, follow these steps:
Article ID: 2298962 - Last Review: September 3, 2013 - Revision: 3.0
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