This article was previously published under Q229951
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SUMMARY
This article shows you how to troubleshoot Microsoft
PowerPoint 2000 Online Broadcasting. This article addresses known issues and
general online broadcast troubleshooting.
For
additional information about a general overview of online broadcasting, click
the following article number to view the article in the Microsoft Knowledge
Base:
229826 (http://support.microsoft.com/kb/229826/EN-US/)
PPT2000: Overview of Online Broadcasting with NetShow
If you are having trouble starting PowerPoint, viewing the
presentation, or starting the online broadcast, follow these steps:
1.
If PowerPoint will not open on the presenter computer (the
computer that is broadcasting the presentation to an audience or NetShow
Server), or your presentation will not open within PowerPoint on the presenter
computer, the issue is not associated with online broadcasting. Please search
the Microsoft Knowledge Base with the exact error that you are
receiving.
2.
First make sure that the presenter computer is functioning
correctly and the operating environment is clean and stable:
a.
Make sure that your connection to the Internet or
intranet is secure. Test to make sure that you can access resources on your
network, such as a remote network share.
b.
Make sure that there are adequate disk space and system
resources on your computer. As a general rule, you should have at least twice
as much free disk space for your virtual memory page file as you have physical
RAM.
c.
Close all other programs, especially audio or visual
programs, and try starting the online broadcast again.
3.
If your are using a NetShow server, follow these steps:
a.
Make sure that you are a member of the NetShow
Administrator group on the NetShow server computer.
b.
Make sure that the On-Line Presentation Broadcast
Service is installed and started on the NetShow server.
c.
When you specify the NetShow server's name in the Server Options window on the presenter computer, type only the server name. Do
not use two backslashes before the name. Use Servername instead of \\Servername.
d.
Make sure that the presenter computer can access the
services of the NetShow server:
•
On the NetShow server, make sure that the file
Sample.asf that was installed with NetShow is in the ASFROOT directory.
•
On the presenter computer, click Start, then click Run.
•
In the Open box, type mms://NetShowServer/sample.asf, then click OK.
•
Make sure that NetShow starts, and the Sample.asf file
plays normally on the presenter computer. If it does not, then NetShow is not
configured correctly on the server, or there are other network problems
preventing connectivity. Consult your NetShow documentation in this
case.
4.
If some members of the audience cannot view your online
broadcast, follow these steps:
a.
Make sure that the audience computers have access to
the public share that you have specified for the online broadcast. This share
is specified in Step 1:(required) of the Server Options on your presenter computer. On an Audience machine, browse to the
public share using Windows Explorer.
b.
Make sure that you are not exceeding the maximum number
of audience members. Without a NetShow server, you will be limited to fifteen
audience members. (Without a NetShow server, you will be limited to ten
audience members if you are broadcasting from an NT Workstation.) For
additional information about this issue, please see the following article in
the Microsoft Knowledge Base:
226770 (http://support.microsoft.com/kb/226770/EN-US/) PPT2000: Broadcast: Only 10 Connections Allowed Under Windows NT
Workstation
c.
Make sure that the audience computer is using an
Internet browser that is compatible with online broadcasting. Microsoft
Internet Explorer 4.0 and 5.0 have been tested and verified as
compatible.
5.
If the online broadcast is still not functioning correctly,
try a new online broadcast using only the presenter computer and one audience
computer. Do not use a NetShow server. If the new online broadcast functions
correctly where the old online broadcast failed, follow these steps:
a.
Quit PowerPoint and all other applications.
b.
Delete the Broadcast folder on the public share, and
all subfolders. The Broadcast folder will be a subfolder of the presenter's
user name. These folders are created during the online broadcast, and will be
recreated if they are deleted.
c.
Open the online broadcast that is not working, and
delete all of the existing scheduled broadcasts. Point to Online Broadcast and click Set up and Schedule on the Slideshow menu. Select each scheduled broadcast, and click Delete.
d.
Schedule a new broadcast using only the presenter
computer and one audience computer. Do not use a NetShow server. If this step
works, reschedule your broadcast to include your entire audience, up to fifteen
members. If this step works, the problem was caused by either the NetShow
server, or altered or corrupt files in your broadcast folder.
6.
If the online broadcast is still not functioning, start
PowerPoint, click Help, then click Detect and Repair.
If none of the previous steps have resolved your online
broadcasting issue, please contact Microsoft Technical Support.
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