Office 2010 document files in the Office Document Cache are not deleted when you run the Windows Disk Cleanup utility on a computer that is running a 64-bit version of Windows

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Article ID: 2299848 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a 32-bit version of Microsoft Office installed on a computer that is running a 64-bit version of Windows.
  • You try to clean up the Office temporary files from the Office Document Cache when you run the Windows Disk Cleanup utility to free up disk space.

In this scenario, the Office temporary files are not deleted.

CAUSE

This issue occurs because the 32-bit version of the Disk Cleanup Wizard Handler for the Office Document Cache does not run on a 64-bit version of Windows. The 32-bit version of Office 2010 does not install a 64-bit version of the Disk Cleanup Wizard Handler.

WORKAROUND

To work around this issue, manually delete the cached files. To do this, follow these steps:
  1. Click Start, click All Programs, click Microsoft Office, click Microsoft Office 2010 Tools, and then click Microsoft Office 2010 Upload Center.
  2. In Upload Center, click Settings.
  3. Under Cached Settings, click Delete cached files.
  4. When you are prompted, click Delete cached information.

MORE INFORMATION

The Disk Cleanup Wizard Handler for the Office Document Cache is available in the Windows Disk Cleanup utility. This handler enables the Windows Disk Cleanup utility to delete files from the Office Document Cache that are not pending upload in order to free up disk space.

To enable the Disk Cleanup Wizard Handler for the Office Document Cache, follow these steps:
  1. Start the Disk Cleanup Wizard. To do this, click Start, click All Programs, click Accessories, click System Tools, and then click Disk Cleanup.
  2. Select the drive that you want to clean up, and then click OK.
  3. Under Files to delete, click to select the Microsoft Office Temporary Files check box.


Properties

Article ID: 2299848 - Last Review: August 2, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft Office Professional Academic 2010
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Standard 2010
  • Microsoft Office Starter 2010
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