Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
OLEXP: Blank Reply Message Sent if "Include Message in Reply" Not Selected in Outlook Express
Article ID: 230224 - View products that this article applies to.
This article was previously published under Q230224
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/257824/EN-US/ )OL2000: Differences Between Outlook and Outlook Express
When you reply to an HTML message, Outlook Express may send a blank message instead of what you typed in the Reply field, or the recipient may only see "garbage" ASCII or UNICODE characters. For example, you may see the following character:
When you reply to messages, Outlook Express (by means of Mshtml.dll) uses the original message to choose the character set to use to compose the reply. When the original message is not included in the reply, Outlook Express uses as a default, the UNICODE character set, which may not be readable by the recipient.
To resolve this problem, you must explicitly select a character set with which to compose the reply. To select a character set when composing a message, do the following from the Re:[subject] window after clicking the Reply or Reply All button:
Restore Outlook Express's default setting to include the original message with the reply by doing the following from the Outlook Express window:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.