XADM: Information Store Stops During RTF or HTML Conversion

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This article was previously published under Q230769

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SYMPTOMS

The information store may stop unexpectedly while converting Hypertext Markup Language (HTML) to Rich Text Format (RTF) or vice versa.

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To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Internet Mail Service

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File name	Version
Dsamain.exe	5.5.2603.0
Gapi32.dll	5.5.2603.0
Mdbmsg.dll	5.5.2603.0
Store.exe	5.5.2603.0

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STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

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APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition

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kbhotfixserver kbqfe kbbug kbfix KB230769

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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