XADM: Cannot Start KM Service After Upgrading to V3 Certificates

Retired KB Content Disclaimer

View products that this article applies to.

This article was previously published under Q230780

Expand all | Collapse all

SYMPTOMS

If you import a certificate from a Certificate Server on a Key Management (KM) Server that is configured to issue X.509 V1 certificates only, and then you use the same certification authority (CA) to configure the KM Server to issue V3 certificates, you may not be able to restart the KM service.

Back to the top

CAUSE

When you configure the KM Server to issue V3 certificates, it imports the CA's certificate. If the CA's certificate has already been imported, the KM Server may be unable to save the updated certificate list.

Back to the top

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

Component: Key Management

Collapse this tableExpand this table

File name	Version
Kmserver.exe	5.5.2608.0

Back to the top

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Back to the top

APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition

Back to the top

kbbug kbnofix KB230780

Back to the top

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Back to the top