Article ID: 2320898 - View products that this article applies to.
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Symptoms

You see a dialog window after you open Internet Explorer which states that your installed version of the Comcast Toolbar is not compatible with Internet Explorer 8.

Cause

The Comcast Toolbar is an add-on for Internet Explorer. Your version of the Comcast Toolbar is incompatible with Internet Explorer 8.

Resolution

To resolve this issue, use one of the following methods.

Method 1: Update your software

Download the new version of the add-on that will work with Internet Explorer 8. To do this, visit the following Web site:
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Find it on a third party site
Comcast Toolbar
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Method 2: Disable the add-on

Fix it for me

To fix this problem automatically, click the Fix this problem button or link. Then click Run now in the Automated Troubleshooting Services page and follow the steps in this wizard.

Fix this problem
Microsoft Automated Troubleshooting Services: Fix Internet Explorer add-on problems when IE hangs or freezes

Note This wizard may be in English only. However, the automatic fix works for all language versions of Windows.

Let me fix it myself



To fix this problem yourself, follow these steps:
  1. Close all Internet Explorer windows.
  2. Open a new Internet Explorer window.
  3. When you see the message that states "Manage add-ons" for the Comcast Toolbar, Click Always open Internet Explorer without this add-on. The add-on will not be loaded again, and Internet Explorer 8 will work without any issues.
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    A screenshot for this step.


    Note When you click Always open Internet Explorer without this add-on, the add-on is disabled and is not loaded when you start Internet Explorer.

Video: How to disable an add-on in Internet Explorer

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Properties

Article ID: 2320898 - Last Review: September 13, 2013 - Revision: 16.0
Applies to
  • Windows Internet Explorer 8
Keywords: 
kbmatsfixme kbfixme kb3rdparty kbaddin kbcip kbvideocontent KB2320898

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