Article ID: 2321301 - View products that this article applies to.
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Symptoms

You see a dialog window after you open Internet Explorer which states that your installed version of the XFinity Toolbar is not compatible with Internet Explorer 8.

Cause

The XFinity Toolbar is an add-on for Internet Explorer. Your version of the the XFinity Toolbar is incompatible with Internet Explorer 8.

Resolution

Fix the problem automatically

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The Fix Internet Explorer add-on problems when IE hangs or freezes troubleshooter may automatically fix the problem described in this article.
This troubleshooter fixes many problems.learn morerun now
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   Notes
  • This automatic fix will disable the XFinity Toolbar for you.
  • This wizard may be only in English. However, the automatic fix also works for other language versions of Windows.
  • If you are not using the computer that has the problem, you can save the automatic fix to a flash drive or to a CD and then run the fix on the computer that has the problem.
  • If you would rather fix this problem yourself, follow steps in the "Fix the problem manually" section.

Fix the problem manually

To resolve this issue, use one of the following methods:

Method 1: Update your software

Download the new version of the add-on that will work with Internet Explorer 8. To do this, visit the following Web site:

Find it on a third party site

Method 2: Disable the add-on

To do this, follow these steps:
  1. Close all Internet Explorer windows.
  2. Open a new Internet Explorer window.
  3. When you see the message that states “Manage add-ons” for the XFinity Toolbar, Click Always open Internet Explorer without this add-on. The add-on will not be loaded again, and Internet Explorer 8 will work without any issues.
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    Note When you click Always open Internet Explorer without this add-on, the add-on is disabled and is not loaded when you start Internet Explorer.

Video: How to disable an add-on in Internet Explorer



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More information

If the problem is not fixed, try the following:
  • Contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.

Properties

Article ID: 2321301 - Last Review: September 10, 2013 - Revision: 27.0
Applies to
  • Windows Internet Explorer 8
Keywords: 
kbcip kbmsifixme kbfixme kbvideocontent KB2321301

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