The XFinity Toolbar is not compatible with Internet Explorer 8

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Method 1: Update your software

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Method 2: Disable the add-on

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1. Close all Internet Explorer windows.
2. Open a new Internet Explorer window.
3. When you see the message that states “Manage add-ons” for the XFinity Toolbar, Click Always open Internet Explorer without this add-on. The add-on will not be loaded again, and Internet Explorer 8 will work without any issues.
   
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   Note When you click Always open Internet Explorer without this add-on, the add-on is disabled and is not loaded when you start Internet Explorer.

Video: How to disable an add-on in Internet Explorer

<stories> <subtitle> <time>0:0:11</time> <duration>4</duration> <size>15</size> <position>0.5</position> <linebreak>Disabled</linebreak> <text>How to disable an add-on in Internet Explorer </text> <color>Black</color> <shadoweffect>disabled</shadoweffect> </subtitle> <subtitle> <time>0:0:11</time> <duration>4</duration> <position>0.4</position> <link>http://support.microsoft.com/kb/2321301/</link> <text>http://support.microsoft.com/kb/2321301/</text> <style>Underline</style> <shadoweffect>disabled</shadoweffect> </subtitle> <subtitle> <time>0:0:16</time> <duration>12</duration> <text>Start Internet Explorer. (Click "Start", and then click "Internet Explorer".)</text><overlay>On</overlay> </subtitle> <subtitle> <time>0:0:28</time> <duration>11</duration> <text>If the Menu bar is hidden in Internet Explorer, right-click the toolbar, and then click "Menu bar".</text><overlay>On</overlay> </subtitle> <subtitle> <time>0:0:40</time> <duration>10</duration> <text>Click "Tools", and then click "Manage add-ons".</text><overlay>On</overlay> </subtitle> <subtitle> <time>0:0:51</time> <duration>17</duration> <text>Select the add-on you want to disable, and then click "Disable". (In this case, it's the XFinity toolbar.)</text><overlay>On</overlay> </subtitle> <subtitle> <time>0:1:9</time> <duration>7</duration> <text> Click "Disable" once again to confirm.</text><overlay>On</overlay> </subtitle> <subtitle> <time>0:1:16</time> <duration>5</duration> <text> And then click "Close". </text><overlay>On</overlay> </subtitle> <subtitle> <time>0:1:22</time> <duration>7</duration> <text>Exit all Internet Explorer windows, and then reopen to complete changes.</text><overlay>On</overlay> </subtitle> </stories>

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• Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support (http://support.microsoft.com/contactus) .
• We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me (http://blogs.technet.com/fixit4me/) " blog or send us an email (mailto:fixit4me@microsoft.com?Subject=KB) .

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