Jobs Not Printed When Print Server Is Busy

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Article ID: 232230 - View products that this article applies to.
This article was previously published under Q232230
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Symptoms

Print jobs may intermittently not be printed when a print server is busy. When this occurs, event ID 10 is recorded in the event log with a message stating "0 bytes, 0 pages printed." Event ID 13 indicates that the print job has been deleted.

Cause

There is a problem with the local procedure call (LPC) code that can cause messages to be lost when the client and the server are the same process ID (PID) under certain circumstances.

Resolution

Windows NT Server or Workstation 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
  • 152734 how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Windows NT Server 4.0, Terminal Server Edition

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows NT Server version 4.0, Terminal Server Edition Service Pack 6.

Properties

Article ID: 232230 - Last Review: November 2, 2013 - Revision: 5.0
Applies to
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix kbprint KB232230

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