Setup Hangs During Hardware Detection on HP Computer

Retired KB Content Disclaimer

View products that this article applies to.

This article was previously published under Q233086

Expand all | Collapse all

SYMPTOMS

When you are installing Windows 98 Second Edition, Setup may stop responding (hang) during the hardware detection portion of Setup.

Back to the top

CAUSE

This issue can occur on some Hewlett-Packard (HP) computers that support the Advanced Configuration and Power Interface (ACPI) specification.

Back to the top

RESOLUTION

To resolve this issue, contact Hewlett-Packard or download the latest BIOS update for your computer model from the following Hewlett-Packard Web site:

http://www.hp.com/cposupport/eschome.html (http://www.hp.com/cposupport/eschome.html)

NOTE: To complete Setup before upgrading the BIOS to the latest version, you can disable the USB Root Hub and USB Host Controller in Device Manager. Setup should finish, but Universal Serial Bus (USB) support will be disabled.

For information about disabling devices in Device Manager, click Start, click Help, type device manager on the Index tab, and then double-click the "Disabling devices" topic.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Back to the top

APPLIES TO

Microsoft Windows 98 Second Edition

Back to the top

kbhardware kbprb kbsetup KB233086

Back to the top

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Back to the top