WD2000: Activating Word from Within ACT! May Cause Error

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This article was previously published under Q233555

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SYMPTOMS

When you activate Microsoft Word (the Word processor) from within ACT! (in one of several ways; for example, mail merge, letter, macro, and so on), you receive an error message if either of the following cases is true:

Case 1: Standard installation: When you try to access Word from within ACT!, you receive the following error message:
Error: Word processor not found on system: Microsoft Word 7.x-Word 97.
Case 2: Upgrade: When you try to access Word through the Write, Letter, or other feature, you receive the following error message:
Unknown ProductVersionMajor in . . .winword.exe.

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CAUSE

Only Microsoft Word versions 7.x through Word 97 are available in the ACT! configuration setup.

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RESOLUTION

An update is available from the Symantec Web site that provides support for Word 2000. For more information, please browse to the Symantec Web site at http://www.symantec.com (http://www.symantec.com) . Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site:

http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors)

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MORE INFORMATION

Symantec uses a special driver for each version of Word. This driver must also be updated when you update Word.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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