Article ID: 234359 - View products that this article applies to.
This article was previously published under Q234359
Programs sometimes stop responding (hang) when you perform a File-Save operation. The problem only affects programs that employ structured storage in transacted mode.
This problem occurs because in certain situations, the FAT header in the doc file contains the wrong size information. This causes the structured storage code to go into an infinite loop.
Windows NT Server or Workstation 4.0To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
Windows NT Server 4.0, Terminal Server EditionTo resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/152734/EN-US/ )How to Obtain the Latest Windows NT 4.0 Service Pack
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.
This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.
The only way to close the program is to close the program through Task Manager, which causes all data to be lost. There is no warning or known condition such as file size, or number of stream/storages that can be used to guard against this data loss.
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