XADM: Running Isinteg May Truncate Databases to 8 KB

When you receive one or more of the following events or error messages, visible from Event Viewer or command prompt, while attempting to start the Microsoft Exchange Server information store, and if you then run Isinteg, it may truncate the database file to 8 KB.

Sample error message in Event Viewer: Sample command prompt error message:

Isinteg has encountered a damaged page in the Microsoft Exchange database and the page appears to be uninitialized but it is actually in use. Only certain pages that have become damaged will cause this to happen and therefore, the chances are small this problem will occur.

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: The English version of this fix should have the following file attributes or later:

Component: ESE97

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 2. This problem was first corrected in Exchange Server 5.5 Service Pack 3.