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Err Msg: Unable to Log You on Because the Netlogon Service Is Not Running
Article ID: 234655 - View products that this article applies to.
This article was previously published under Q234655
When you restart your computer, the Netlogon service may not start and the following error message is displayed when you attempt to log on at the server console:
The server may start successfully after multiple restarts.
Unable to log you on because the Netlogon service is not running.
This behavior occurs because the Security Accounts Manager (SAM) for the domain does not initialize if the locale for the computer is set to use a code page that uses Unicode double compression. A locale that is known to support this feature is Hungarian. The way that string comparisons are handled for double compression code pages causes the problem.
Windows NT Server or Workstation 4.0To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
Windows NT Server 4.0, Terminal Server EditionTo resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/152734/EN-US/ )How to Obtain the Latest Windows NT 4.0 Service Pack
To work around this problem, change the locale to one that does not use double compression (this includes all English language locales).
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.
This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.
Article ID: 234655 - Last Review: June 11, 2012 - Revision: 4.0