Article ID: 234888 - View products that this article applies to.
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When you attempt to install the Character Map tool from the Add/Remove Programs tool in Control Panel, Character Map is not on the list of installable tools. The following tools may also be missing:
This issue can occur if you installed Windows 95 from floppy disk. The tools listed earlier in this article are available on the Windows 95 CD-ROM, but not on the floppy disks.
To work around this issue, follow the instructions listed in the following article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/135315/EN-US/ )CD-ROM Extras for Microsoft Windows 95 Upgrade