Cannot Install "Character Map" in Add/Remove Programs

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Article ID: 234888 - View products that this article applies to.
This article was previously published under Q234888
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Symptoms

When you attempt to install the Character Map tool from the Add/Remove Programs tool in Control Panel, Character Map is not on the list of installable tools. The following tools may also be missing:
  • Mouse Pointers
  • Net Watcher
  • Quick View
  • System Monitor
  • Windows 95 Tour
  • Multilanguage Support

Cause

This issue can occur if you installed Windows 95 from floppy disk. The tools listed earlier in this article are available on the Windows 95 CD-ROM, but not on the floppy disks.

Resolution

To work around this issue, follow the instructions listed in the following article in the Microsoft Knowledge Base:
135315 CD-ROM Extras for Microsoft Windows 95 Upgrade

Status

This behavior is by design.

Properties

Article ID: 234888 - Last Review: October 26, 2013 - Revision: 2.0
Applies to
  • Microsoft Windows 95
Keywords: 
kbnosurvey kbarchive kbprb kbsetup kbui KB234888

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