Article ID: 235062 - Last Review: July 24, 2001 - Revision: 1.0

PRB: Hh.exe Causes an Access Violation When Opening .chm Files

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SYMPTOMS

When opening any .chm files, an access violation occurs. Reinstalling HTML Help and Internet Explorer does not fix the problem.
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CAUSE

The Hhctrl.ocx file is incompatible with version 3.92.017 of the Matrox Productive G100 PCI Dual Monitor video driver.
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RESOLUTION

Update the Matrox Productive G100 PCI Dual Monitor video driver to version 3.93.024 or later.

Please see the following Matrox web site:
http://www.matrox.com (http://www.matrox.com)
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REFERENCES

For additional information, please see the following article in the Microsoft Knowledge Base:
235405  (http://support.microsoft.com/kb/235405/EN-US/ ) HTML Help Viewer Causes Access Violation
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APPLIES TO
  • Microsoft HTML Help 1.3
  • Microsoft HTML Help 1.1
  • Microsoft HTML Help 1.2
  • Microsoft HTML Help 1.21
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Keywords: 
kbapi kbfaq kbide kbprb KB235062
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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