Article ID: 235244 - View products that this article applies to.
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When you open a message in Microsoft Outlook, the following error message may be displayed:
Text formatting command is not available. It may not be installed correctly. Please install Outlook again. An OLE registration error occurred. The program is not correctly installed. Run setup again for the program.
Alternatively, when you use the Send As feature in a Microsoft Office application, a new email message is not created. Instead, the following two errors are displayed:
The text formatting command is not available. It may not installed correctly. Please install Outlook again.

General mail failure. Quit Microsoft Office Excel, restart the mail system, and try again.


There is a problem with the installation of Microsoft Internet Explorer.


To resolve this problem, remove Internet Explorer and reinstall it. To remove Internet Explorer:
  1. In Control Panel, double-click Add/Remove Programs.
  2. Click the Install/Uninstall tab, and then click Microsoft Internet Explorer.
  3. Click Add/Remove, and then follow the instructions to remove Internet Explorer.

For more information about how to install Internet Explorer, click the following article numbers to view the articles in the Microsoft Knowledge Base:  
318378 How to reinstall or repair Internet Explorer in Windows 7, Windows Vista, and Windows XP

970310 How to install Internet Explorer 8


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.


Article ID: 235244 - Last Review: May 21, 2012 - Revision: 3.0
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Outlook 98 Standard Edition
kbbug kbnofix KB235244

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