Article ID: 235335 - Last Review: October 13, 2006 - Revision: 2.3

"Ie5wzd caused an exception in module Msjava.dll or Kernel32.dll" error message when you run Office 2000 Setup

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This article was previously published under Q235335

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SYMPTOMS

When you run Office Setup, you may receive an error message similar to one of the following:

Ie5wzd caused an exception in module Msjava.dll

-or-

Ie5wzd caused an exception in module Kernel32.dll

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CAUSE

This behavior may occur for either of the following reasons:

The Microsoft Java Virtual Machine (VM) is damaged.

-or-
NetZip is installed on your computer.

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To resolve this problem, obtain the full package Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a) product.

To obtain the full-package Office 2000 SR-1/SR-1a product, contact Microsoft Technical Support.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

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MORE INFORMATION

For information about other ways to resolve this problem, click the article numbers below to view the articles in the Microsoft Knowledge Base:

If the Microsoft Java Virtual Machine (VM) is damaged:

224540 (http://support.microsoft.com/kb/224540/EN-US/ ) Err Msg: Ie5wzd Caused an Exception C0010000H in Module...

If NetZip is installed on your computer:

228491 (http://support.microsoft.com/kb/228491/EN-US/ ) Err Msg: Ie5wzd Caused an Exception c0010000H in Module...

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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