Article ID: 2353968 - Last Review: August 29, 2011 - Revision: 3.1 'Mail could not be received at this time. The server for account <name> returned the error "authentication failed"' in Outlook for Mac 2011
SYMPTOMSWhen you try to receive email in Microsoft Outlook for Mac 2011, you receive an error message that resembles the following message: Mail could not be received at this time. The server for account <name> returned the error "authentication failed." Your username/password or security settings may be incorrect. Would you like to try re-entering your password? Collapse this image ![]() CAUSEThis problem can be caused by incorrect account settings. RESOLUTIONAdjust the account settings To adjust the account settings, follow these steps:
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