XADM: Mailbox Item and Size Counts Are Incorrect

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Article ID: 235528 - View products that this article applies to.
This article was previously published under Q235528
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SYMPTOMS

When you review Mailbox resources in the Microsoft Exchange Server Administrator program, the Item Count and Mailbox size may appear inconsistent with the actual number or size of items in the mailbox.

CAUSE

When you open a mailbox item, modify it, and then save the changes, the number of items in the mailbox is incremented and the size is increased according to the item size unnecessarily.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
The following files are available for download from the Microsoft Download Center:
x86:
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Download Q248838engi.exe now

Alpha:
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Download Q248838enga.exe now
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Properties

Article ID: 235528 - Last Review: October 21, 2013 - Revision: 5.2
APPLIES TO
  • Microsoft Exchange Server 5.5 Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbgraphxlinkcritical kbqfe KB235528

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