You receive "Internal Error 2344" and "Installer ended prematurely because of an error" error messages when you run Office 2000 Setup

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Article ID: 235662 - View products that this article applies to.
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SYMPTOMS

When you run Setup, or you click Detect and Repair on the Help menu, you may receive the following error messages:
Internal Error 2344: Please contact product support for assistance.
-and-
Installer ended prematurely because of an error.

CAUSE

This problem may occur if the Imagehlp.dll file is missing from your computer. The file may be missing if one of the following is true:
  • You removed McAfee VirusScan 4.0.2 from your computer. The removal program for VirusScan can remove the Imagehlp.dll file.

    -or-
  • You upgraded to a version of McAfee VirusScan that is later than 4.0.2. The upgrade program for VirusScan can remove the Imagehlp.dll file.

RESOLUTION

To correct this problem, use one of the following methods.

Method 1: Use Extract.exe

  1. Open Microsoft Windows Explorer. Copy the Extract.exe file from the System folder of your Microsoft Office CD1 to the Desktop folder on your computer.
  2. Do one of the following:
    • If you are using Microsoft Windows 95 or Microsoft Windows 98, click Start, click Run, type command, and then press ENTER.

      -or-
    • If you are using Microsoft Windows NT, Microsoft Windows 2000, or Microsoft Windows XP, click Start, click Run, type cmd, and then press ENTER.
  3. At the command prompt, type the appropriate command for your operating system, and then press ENTER.

    In Windows 95 or Windows 98, type the following
    extract d:\ie5\en\setupw95.cab imagehlp.dll /L c:\windows\system
    where d is your CD-ROM drive or DVD-ROM drive, and windows is the folder where Windows is installed.

    In Windows NT 4.0, Windows 2000, or Windows XP, type the following
    extract d:\ie5\en\setupw95.cab imagehlp.dll /L c:\windows\system32
    where d is your CD-ROM drive or DVD-ROM drive, and windows is the folder where Windows is installed.
  4. After the file is extracted, close the MS-DOS Prompt window.
When you run Microsoft Office Setup, the problem should not occur.

Method 2: Use System File Checker (Windows 98 Only)

  1. Click Start, point to Programs, and then point to Accessories.
  2. Point to System Tools, and then click System Information.
  3. On the Tools menu, click System File Checker.
  4. In the Select an option and click Start option group, click Extract one file from installation disk.
  5. In the Specify the system file you would like to restore box, type the following:
    Imagehlp.dll
  6. Click Start.
  7. In the Restore from box, type the following
    CDRomDriveLetter:
    where CDRomDriveLetter is the letter of the drive where the Office CD1 is located.
  8. In the Save file in box, type the following
    DriveLetter:\Windows\System
    where DriveLetter is the letter of the drive where Windows is installed.
  9. If you are prompted to create a backup folder for the file that is being replaced, click OK to accept the default path for the backup folder. If you are prompted to create the folder, click Yes.
  10. After the file is extracted, you receive the following message:
    The file has been successfully extracted.
    Click OK, and then click Close.
When you run Microsoft Office Setup, the problem should not occur.

REFERENCES

For more articles about how to troubleshoot specific errors in Office Setup:
Click here to view a list of Windows Installer Errors for Office 2000 articles
For more articles with general information about how to troubleshoot Office errors:
Click here to view a list of Office XP Troubleshooting articles
Click here to view a list of Office 2000 Troubleshooting articles

Properties

Article ID: 235662 - Last Review: February 28, 2014 - Revision: 2.2
APPLIES TO
  • Microsoft Office 2000 Standard Edition
  • Microsoft Publisher 2000 Standard Edition
  • Microsoft Office XP Professional Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Standard Edition for Students and Teachers
  • Microsoft Office XP Developer Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbtshoot kberrmsg kbprb kbsetup KB235662

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