How to Reinstall Microsoft Fax and Windows Messaging

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Article ID: 235713 - View products that this article applies to.
This article was previously published under Q235713
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SUMMARY

This article describes how to reinstall Microsoft Fax and Windows Messaging.

MORE INFORMATION

This article describes how to remove and reinstall Microsoft Fax with Windows Messaging, Microsoft Outlook 97, or the Microsoft Outlook 98 Corporate Workgroup installations. Note that you must follow the steps for your version of Windows in sequence to successfully reinstall Microsoft Fax.

How to Record Properties of the Current Services

Before you make any changes to your computer settings, it is important to gather the information for each service that is currently installed:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Mail and Fax or Mail, click the first item in the The following information services are set up in the profile box, click Properties, and then write down the information. Follow this step for each service that is listed.

Modem Connection

Verify that your modem is working properly. Use your connection to the Internet as a quick test to verify that your modem is working properly. If you do not have an Internet connection, run a diagnostics test:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Modems, and then verify that your modem is listed on the General tab.
  3. Click Diagnostics, click the COM port that your modem is attached to, and then click More Info.

    NOTE: If the More Info dialog box appears without an error message and displays a series of "AT" commands and responses, the modem has passed a diagnostics test.
If your modem is not working, view the following article in the Microsoft Knowledge Base:
190554 How to Troubleshoot Modem Problems in Windows 98/98 Second Edition

How to Remove the Microsoft Fax and Windows Messaging Components

To remove the Microsoft Fax and Windows Messaging components, use one of the following methods, depending on your version of Windows.

Windows 98 and Windows 98 Second Edition

  1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
  2. Click the Windows Setup tab, click Accessories, click Details, click to clear the WordPad check box, click to clear the Imaging check box, and then click OK.
  3. Click the Install/Uninstall tab, click either Windows Messaging or Exchange, click Add/Remove, and then follow the instructions on the screen to remove the program.
  4. Click Microsoft Fax, click Add/Remove, follow the instructions on the screen to remove the program, click OK, and then restart your computer.

Windows 95

  1. Right-click Recycle Bin on your desktop, click Empty Recycle Bin, and then click Yes.
  2. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
  3. Click the Windows Setup tab, click Accessories, click Details, click to clear the WordPad check box, click to clear the Imaging check box, and then click OK.
  4. Click to clear the Microsoft Fax check box, click to clear either the Windows Messaging or Exchange check box, click OK, and then restart your computer.

How to Remove the Microsoft Fax and Windows Messaging Files

After you remove the programs by following the steps in one of the previous sections, remove the Microsoft Fax and Windows Messaging files:
  1. Click Start, click Shut Down, click Restart in MS-DOS mode, and then click OK.
  2. At a command prompt, type the following commands, and press ENTER after each command:
    deltree /y forms

    -and-

    exit
  3. After your computer restarts, verify that you have the Show All Files option enabled. For additional information about how to enable the Show All Files option, click the article number below to view the article in the Microsoft Knowledge Base:
    141276 How to View System and Hidden Files in Windows
  4. After you verify that the Show All Files option is enabled, rename the following files with an .xxx file name extension. Note that after you successfully reinstall and test Microsoft Fax, you can delete the files that you renamed. To rename a file, right-click the file, click Rename, type the new file name, and then press ENTER.

Windows Messaging Files to Rename with an .xxx File Name Extension

Rename the following files in the Windows\System folder with an .xxx file name extension:
Cmc.dll
Mapi.dll
Mapi32.dll
Mapirpc.reg
Mapisp32.exe
Mapisrvr.exe
Mapisvc.inf
Mapiu.dll
Mapiu32.dll
Mapix.dll
Mapix32.dll
Mdisp.tlb
Mdisp32.exe
Mdisp32.tlb
Ml3xec16.exe
Mlcfg32.cpl
Mmfmig32.dll
Msfs32.dll
Mspst32.dll
Riched32.dll
Vlb32.dll
Wgpoadmn.dll
Wgpocpl.cpl
Wmsfr32.dll
Wmsui32.dll
Rename the following files in the Windows\Help folder with an .xxx file name extension:
Exchng.cnt
Exchng.hlp
Msfs.cnt
Msfs.hlp
Scanpst.hlp
Rename the following files in the Windows\Forms\Configs folder with an .xxx file name extension:
Mapif0.cfg
Mapif0l.ico
Mapif0s.ico
Mapif1.cfg
Mapif1l.ico
Mapif1s.ico
Mapif2.cfg
Mapif2l.ico
Mapif2s.ico
Mapif3.cfg
Mapif3l.ico
Mapif3s.ico
Mapif4.cfg
Mapif4l.ico
Mapif4s.ico
Mapif5.cfg
Mapif5l.ico
Mapif5s.ico
Rename the following files in the Program Files\Windows Messaging folder with an .xxx file name extension:
Exchng32.exe
Mlset32.exe
Mlshext.dll
Scanpst.exe
Mapiwm.tpl

Microsoft Fax Files to Rename with an .xxx File Name Extension

Rename the following files in the Windows\System folder with an .xxx file name extension:
Awadpr32.exe
Awbmsc32.dll
Awbtrv32.dll
Awcapi32.dll
Awcl1_32.dll
Awcl2_32.dll
Awcodc32.dll
Awdcxc32.dll
Awdenc32.dll
Awdevl16.dll
Awdevl32.dll
Awfaxp32.dll
Awfext32.dll
Awfmon32.dll
Awfr32.dll
Awfxab32.dll
Awfxcg32.dll
Awfxex32.exe
Awfxio32.dll
Awfxrn32.dll
Awkrnl32.dll
Awlft332.dll
Awlhut32.dll
Awlinz32.dll
Awlzrd32.dll
Awnfax32.dll
Awpwd32.dll
Awramb32.dll
Awrbae32.dll
Awresx32.dll
Awrndr32.dll
Awschd32.dll
Awsnto32.exe
Awsrvr32.dll
Awt30_32.dll
Awutil32.dll
Awview32.dll
Faxcodec.dll
Rndsrv32.dll
Wpsapd.dll
Wpsuni.drv
Wpsunire.dll
Mapi32.dll
Genfax.apd
Rename the following files in the Windows\Help folder with an .xxx file name extension:
Awfax.hlp
Awfax.cnt
Awprt.hlp
Faxview.hlp
Faxview.cnt
Faxcover.hlp
Rename the following files in the Windows folder with an .xxx file name extension:
Confdent.cpe
Fax.txt
Faxcover.exe
Faxview.exe
Fyi.cpe
Generic.cpe
Urgent.cpe
NOTE: Do not delete the Msmail.inf file that is located in the Windows\Inf folder.

How to Install Microsoft Fax and Windows Messaging

To install Microsoft Fax and Windows Messaging, use on of the following methods, depending on your operating system.

Windows 98 and Windows 98 Second Edition

  1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
  2. Click the Windows Setup tab, click Accessories, click Details, click to select the WordPad check box, click to select the Imaging check box, click OK, and then click OK.
  3. Insert your Windows 98 or Windows 98 Second Edition CD-ROM in your CD-ROM drive. Click Browse This CD, and then locate the Tools\OldWin95\Message\US folder.
  4. Double-click the Wms.exe program file, follow the instructions on the screen to install Windows Messaging, remove the Windows 98 or Windows 98 Second Edition CD-ROM from your CD-ROM drive, and then restart your computer.
  5. Place your Windows 98 or Windows 98 Second Edition CD-ROM in your CD-ROM drive. Click Browse This CD, and then locate the Tools\OldWin95\Message\US folder.
  6. Double-click the Awfax.exe program file, follow the instructions on the screen to install Microsoft Fax, and then restart your computer.

Window 95

  1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
  2. Click the Windows Setup tab, click to select the Microsoft Fax check box (you may receive a message about installing Windows Messaging, Imaging, and WordPad), click OK, and then restart your computer.
  3. Double-click Recycle Bin on your desktop, and then click Select All on the Edit menu.
  4. Click click Restore on the File menu, click No in the file replacement messages, and then close the Recycle Bin dialog box.

How to Install Microsoft Fax and Windows Messaging with Outlook 97 or Outlook 98

NOTE: If you install Microsoft Outlook 98 in Internet Mail Only (IMO) mode, Microsoft Fax may be replaced with WinFax Starter Edition. For additional information about Outlook 98 and Microsoft Fax, click the article number below to view the article in the Microsoft Knowledge Base:
183762 OL98: (IMO) Microsoft Fax Replaced with WinFax Starter Edition
To install Microsoft Outlook 97 or Outlook 98 in Corporate Workgroup (CW) mode:
  1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
  2. Click the program that you want to install, and then click Add/Remove.
  3. Follow the directions on the screen, choose to reinstall components, click OK, and then restart your computer.

How to Verify the Installed Services

For the Microsoft Fax program to work properly, you must install the Personal Folders, Personal Address Book, and Microsoft Fax services. To verify that these services are installed, verify that either the Mail and Fax or Mail tools are listed in Control Panel:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click either Mail and Fax or Mail. If the Inbox Wizard starts, click Microsoft Fax Service, and then click OK.

    NOTE: If you connect to Microsoft Mail, click Microsoft Mail and configure it according to the notes that you wrote down in the "Record Properties of Current Services" section at the beginning of this article.
  3. Click Personal Address Book, click Properties, browse to the location of the .pab file that you wrote down in the "Record Properties of Current Services" section of this article, click Open, and then click OK.
  4. Click Personal Folders, click Properties, browse to the location of the .pst file that you wrote down in the "Record Properties of Current Services" section of this article, click Open, and then click OK.
If the Personal Folders, Personal Address Book, and Microsoft Fax services are missing, add each service:
  1. Click Add, click Personal Folders, and then click OK.
  2. Browse to the .pst file that you wrote down in the "Record Properties of Current Services" section of this article, click the .pst file, click Open, and then click OK.
  3. Click Add, click Personal Address Book, and then click OK.
  4. Browse to the .pab file that you wrote down in the "Record Properties of Current Services" section of this article, click the .pab file, click Open, and then click OK.
  5. Click Add, click Microsoft Fax, and then click OK.

REFERENCES

For additional information about how to install Microsoft Fax for the first time on a Windows 95-based computer, click the article number below to view the article in the Microsoft Knowledge Base:
152196 How to Install and Use Microsoft Fax

Properties

Article ID: 235713 - Last Review: January 24, 2007 - Revision: 2.2
APPLIES TO
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 95
Keywords: 
kbhowto KB235713

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