Article ID: 235898 - View products that this article applies to.
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When you attempt to generate an offline Address Book (OAB), the following error message may be displayed:
In addition, the following event appears in the event log:
An error occurred while generating the offline Address Book. To view details, see the application event log in the Windows NT Event Viewer on the offline Address Book Server.
Microsoft Exchange Administrator ID no. c1031662
Event ID: 5004
Description: Generation of the offline Address Book is complete. Result: An error occurred.
This problem can occur when the OAB Version 2 or Offline Address Book folder is not selected on the Instances tab in the properties for the public information store.
Verify that the OAB Version 2 and Offline Address Book folders are selected on the Instances tab in the properties for the public information store. To do so:
For information about additional causes for this error message, please see the following articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/177783/EN-US/ )XADM: Temp Files Remain After OAB Generation Fails
(http://support.microsoft.com/kb/179346/EN-US/ )XADM: Generating the OAB Yields Error c1031662 Events 5004 5012
(http://support.microsoft.com/kb/188636/EN-US/ )XADM: Error Generating OAB from Large Containers