Computer Hangs After Installing Checked Service Pack 5

View products that this article applies to.

This article was previously published under Q236466

SYMPTOMS

When you install the checked version of Microsoft Windows NT 4.0 Service Pack 5 (SP5) on a computer running a checked version of Microsoft Windows NT 4.0, the computer may stop responding (hang). You can reboot to temporarily solve this problem.

Back to the top

CAUSE

The WIDEPATHOBJ::vReverseConcatenate file in the Graphical Device Interface (GDI) assumes that bOutOfMemory is false.

Back to the top

RESOLUTION

Windows NT Server or Workstation 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/downloads/details.aspx?familyid=E396D059-E402-46EF-B095-A74399E25737&displaylang=en/ (http://www.microsoft.com/Windows/ServicePacks/) -or-
152734 (http://support.microsoft.com/kb/152734/EN-US/ ) how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)

Back to the top

Windows NT Server 4.0, Terminal Server Edition

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 (http://support.microsoft.com/kb/152734/EN-US/ ) How to Obtain the Latest Windows NT 4.0 Service Pack

Back to the top

STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.

Back to the top

MORE INFORMATION

The checked version of a product is distributed with Microsoft Developer Network (MSDN) products and to most vendors, as opposed to the retail version distributed to most customers. The checked version contains more debugging information in the code, which is helpful for tracking down problems to a certain source file and number.

A checked service pack must be loaded onto a checked version of that operating system. For example, you must load a checked version of SP5 onto a checked version of Windows NT 4.0. You cannot load a checked version of SP5 onto a retail version of Windows NT 4.0.

Back to the top