SMS: Optional Client Component Installation May Fail After Applying SMS 2.0 SP1 to a Site in One Domain-Multi Site Model

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Article ID: 236596 - View products that this article applies to.
This article was previously published under Q236596
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SYMPTOMS

Systems Management Server 2.0 client component installation may fail after applying Systems Management Server 2.0 Service Pack 1 if all of the following conditions are true:
  • Multiple Systems Management Server 2.0 sites share the same Windows NT domain.
  • At least one of the sites in this hierarchy has been upgraded.
  • The client being installed belongs to a site that has not been upgraded yet.
Looking at the %Windir%\Ms\Sms\Logs\Ccim32.log file on the client, you may see entries similar to the following:
Component "Available Programs Manager Win32" install/verify/upgrade last done at 01:25:22 June 22, 1999 $$<CCIM32<Tue Jun 22 01:26:12.050 1999><thread=4294798339 (0xFFFD6C03)>
Component "Available Programs Manager Win32" needs to be verified $$<CCIM32><Tue Jun 22 01:26:12.050 1999><thread=4294798339 (0xFFFD6C03)>
Warning: \\SERVER1\CAP_MS1\clicomp.box\smsapm32.CFG version () out of sync with offer file version (2.00.1239.0000); skipping operations $$<CCIM32><Tue Jun 22 01:26:12.270 1999><thread=4294798339 (0xFFFD6C03)>
Checking if component "Software Distribution" needs to be installed, upgraded or verified (offer index [5]) $$<CCIM32><Tue Jun 22 01:26:12.270 1999><thread=4294798339 (0xFFFD6C03)>
Component "Software Distribution" needs to be installed $$<CCIM32><Tue Jun 22 01:26:12.270 1999><thread=4294798339 (0xFFFD6C03)>
Warning: \\SERVER1\CAP_MS1\clicomp.box\SWDist.CFG version () out of sync with offer file version (2.00.1239.0000); skipping operations $$<CCIM32><Tue Jun 22 01:26:12.440 1999><thread=4294798339 (0xFFFD6C03)>
Checking if component "Software Inventory Agent" needs to be installed, upgraded or verified (offer index [4]) $$<CCIM32><Tue Jun 22 01:26:12.440 1999><thread=4294798339 (0xFFFD6C03)>
Component "Software Inventory Agent" needs to be installed $$<CCIM32><Tue Jun 22 01:26:12.490 1999><thread=4294798339 (0xFFFD6C03)>
Warning: \\SERVER1\CAP_MS1\clicomp.box\sinv.CFG version () out of sync with offer file version (2.00.1239.0000); skipping operations $$<CCIM32><Tue Jun 22 01:26:12.660 1999><thread=4294798339 (0xFFFD6C03)>
Checking if component "Hardware Inventory Agent" needs to be installed, upgraded or verified (offer index [3]) $$<CCIM32><Tue Jun 22 01:26:12.660 1999><thread=4294798339 (0xFFFD6C03)>
Component "Hardware Inventory Agent" needs to be installed $$<CCIM32><Tue Jun 22 01:26:12.660 1999><thread=4294798339 (0xFFFD6C03)>
Warning: \\SERVER1\CAP_MS1\clicomp.box\hinv.CFG version () out of sync with offer file version (2.00.1239.0000); skipping operations $$<CCIM32><Tue Jun 22 01:26:12.820 1999><thread=4294798339 (0xFFFD6C03)>
Done processing active client components $$<CCIM32><Tue Jun 22 01:26:12.880 1999><thread=4294798339 (0xFFFD6C03)>

CAUSE

The issue can occur when the service pack has not been applied to all the sites that share a given set of logon points (that is, all domain controllers within a Windows NT domain). Installation of the service pack updates the files for the base components on all logon points for the site. This means that clients that get the base components from the logon point will be running the Service Pack 1 version of the base components. When the client then attaches to the client access point (CAP) server to install the optional components, there is a version mismatch and the optional components are not installed.

RESOLUTION

To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack

WORKAROUND

To avoid this problem, try either of the following:
  • Ensure that all sites sharing the logon points are upgraded simultaneously.

    -or-
  • Disable logon discovery and installation for affected sites.
In a situation where one of the sites has already been updated but the others have not, another option is to upgrade the remaining sites to Systems Management Server 2.0 Service Pack 1.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 This problem was first corrected in Systems Management Server version 2.0 Service Pack 2..

MORE INFORMATION

This issue only affects clients for sites that have not been upgraded, because the base components that the clients get from the logon point are not synchronized with the CAP(s) for the site.

Although this issue does not cause an error condition on clients, it does prevent the client from having full functionality. Microsoft recommends that you upgrade all sites that share logon points as closely together as possible, to avoid experiencing this issue.

The upgrade process is:
  1. If the Client Configuration Installation Manager (CCIM) wakes up before the client logs on again, the upgrade will occur solely from the CAP. Thus, clients who belong to a site that has been upgraded and therefore are meant to receive the upgrade will run Clicore from their upgraded CAP. Clients that belong to a site that has not yet been upgraded (and therefore are not meant to be upgraded) will not in this instance.
  2. If the client logs on before the next CCIM wakeup cycle and Windows NT Client Logon Discovery/Installation is enabled, the Clicore on the logon point will run, updating part of the base components (that is, the parts needed by Logon Discovery and Installation). CCIM will finish the base installation at its next wakeup cycle.

Properties

Article ID: 236596 - Last Review: October 21, 2013 - Revision: 5.1
APPLIES TO
  • Microsoft Systems Management Server 2.0 Standard Edition
Keywords: 
kbnosurvey kbarchive kbqfe kbhotfixserver kbbug kbfix kbsms200sp2fix KB236596

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