Article ID: 236775 - View products that this article applies to.
This article was previously published under Q236775
The Microsoft Message Queue (MSMQ) Service fails to start and posts two errors to the application event log.
This error is caused by Windows NT not shutting down properly. An example of this would be a situation where the active node in a cluster fails over. This error would prevent MSMQ on the second node from coming online.
It is important to note that this hotfix is a preventative fix. Once this error has occurred the only way to get MSMQ running properly again, is to either rename or remove the files mentioned in the event logs from the MSMQ\Storage directory. Then you can restart the MSMQ service.
To resolve this problem you will need to either move or rename the files mentioned in the event log that are corrupted. Then the MSMQ service should start unless it finds other corrupted files.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This bug was corrected in Windows NT4 Service Pack 6.
This hotfix is scheduled to be included in Service Pack 6 for Windows NT 4.0. Please see this article for more information once Service Pack 6 is released.