WD97: Word Crashes When Embedding TrueType "Characters in Use Only"

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This article was previously published under Q236864

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SYMPTOMS

When you save a document with embedded TrueType fonts, Word may crash. An error message similar to the following appears:

Microsoft Windows 95

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you may receive an error message similar to the following:

WINWORD caused an invalid page fault in module WINWORD.EXE at 0137:304860b2.

Microsoft Windows NT

Dr. Watson for Windows NT
An application error has occurred and an application error log is being generated.

Winword.exe

Exception: access violation (0xc0000005), Address 0x304881c0.

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CAUSE

This problem occurs when all of the following conditions are met:

The Embed TrueType fonts option under Save options was selected.
The Embed characters in use only option under Save options was selected.

(To access the two above options, on the Tools menu, click Options and then click the Save tab. Or click Save on the File menu and then click the Options button.)
You are embedding a font for which there is a separate *.TTF file for bold but no separate *.TTF file for bold/italic; for example, Tahoma.
There are at least 32 characters formatted in bold of this font in the document.
There are also characters formatted in bold/italic of this font in the document.

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RESOLUTION

To resolve the problem described in this article, obtain and install the latest Microsoft Word 97 update from the following Microsoft Web site:

http://office.microsoft.com/downloads/9798/Wd97mcrs.aspx (http://office.microsoft.com/downloads/9798/Wd97mcrs.aspx)

IMPORTANT NOTE: Microsoft Word 97 post-service release fixes are cumulative. The latest update contains all of the fixes since Service Release 2. If you install the latest update for Word 97, you do not need to install any other updates after Service Release 2.

For additional information about the fixes included in the latest update for Word 97, click the article number below to view the article in the Microsoft Knowledge Base:

265374 (http://support.microsoft.com/kb/265374/EN-US/ ) WD97: Post Service Release Fixes for Word 97

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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APPLIES TO

Microsoft Word 97 Standard Edition

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kbdownload kbbug kbfix kbqfe KB236864

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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