Article ID: 237185 - Last Review: November 1, 2006 - Revision: 1.5 "Access Violation" Error Message When You Quit Phone DialerThis article was previously published under Q237185 On This PageSYMPTOMS
When you quit Phone Dialer, you may receive an "Access violation" error message, and an entry similar to the following example may be written to the Event Viewer Application log:
The application, exe\dialer.dbg, generated an application error. The error occurred on date @ time The exception generated was c0000005 at address 31313131. CAUSE
The Phone Dialer cleanup routine does not properly remove the entries from memory if the Dialer.ini file is modified so that the [Last Dialed Numbers] section contains an entry with between 128 and 256 characters.
RESOLUTIONWindows NT Server or Workstation 4.0To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
(http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)
Windows NT Server 4.0, Terminal Server EditionTo resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:152734
(http://support.microsoft.com/kb/152734/EN-US/
)
How to Obtain the Latest Windows NT 4.0 Service Pack
STATUSMicrosoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6. APPLIES TO
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