Article ID: 237294 - View products that this article applies to.
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WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
When you try to install Microsoft Office 2000, you may receive an error message similar to the following:
where path & file name is the specific file name with a complete path to the file.
Error 1904. Module path & file name failed to register. HRESULT -2147024894. Contact your support personnel.
Your options are to click Cancel, Retry, or Ignore. If you click Cancel, a message appears asking whether you want to quit Setup. If you click Retry, the error message reappears. If you click Ignore, Setup continues.
This problem can occur when one of the following conditions is true:
Use one of the following workarounds appropriate for your situation.
Click IgnoreIn most situations, you can safely click Ignore. Office 2000 finishes the installation, and the Office 2000 programs work correctly.
Register the File ManuallyTo register a specific file again in the registry, while you are working in Microsoft Windows, follow these steps:
Clean-Start the ComputerMake sure that there are no other programs running, especially anti-virus programs. Use Selective Startup to ensure that the computer is running as cleanly as possible. For additional information about how to perform clean-start (clean-boot) troubleshooting, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/129260/EN-US/ )Windows 95 Setup: Description and Troubleshooting Steps
(http://support.microsoft.com/kb/192926/EN-US/ )How to Perform Clean-Boot Troubleshooting for Windows 98
(http://support.microsoft.com/kb/267288/EN-US/ )How to Perform a Clean Boot in Windows Millennium Edition
Empty the Temp DirectoryThe Temp folder may contain files that are interfering with the installation of Office. To remove these files, use the appropriate method for your operating system.
Microsoft Windows NT 4.0 or Microsoft Windows 2000In Microsoft Windows NT 4.0, navigate to the Temp folder, which is usually located in the root folder of the system hard disk (C:\Temp). Display the contents of the Temp folder with details, and delete files that were not created on the current date.
Microsoft Windows 95 or Microsoft Windows 98
Microsoft Windows Millennium Edition (Windows Me)
Rename the File or FilesUse Microsoft Windows Explorer to locate and rename the file, and then run Setup again.
Turn Off the CD-ROM Drive Cache (Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows Millennium Edition Only)Try turning off the CD-ROM drive cache. This can make the drive more reliable, but it can also reduce performance. To turn off the CD-ROM drive cache, follow these steps:
For more articles about how to troubleshoot specific errors in Office Setup:
Click here to view a list of Windows Installer Errors for Office 2000 articlesFor more articles with general information about how to troubleshoot Office errors:
Click here to view a list of Office 2000 Troubleshooting articles
Article ID: 237294 - Last Review: January 24, 2007 - Revision: 2.5