The Web recorder bar does not display in Internet Explorer when attempting to record a browser session as part of creating a Web Application monitor in System Center Essentials 2010

Article ID: 2379524 - View products that this article applies to.
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Symptoms

When using System Center Essentials 2010, the Web recorder bar does not display in Internet Explorer when attempting to record a browser session as part of creating a Web Application monitor.

Cause

Internet Explorer is opening in 32-bit (x86) mode rather than 64-bit (x64) mode.

Resolution

To work around this issue, complete the following steps:

1. Open the web application editor.

2. Hit “Start Capture”.  This will launch Internet Explorer in 32 bit mode.  Close this browser.

3. From the start menu, run Internet Explorer (64-bit).

4. The web recorder will appear.  If not, choose View -> Explorer Bars -> Web Recorder.

More Information

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2379524 - Last Review: August 19, 2010 - Revision: 4.0
APPLIES TO
  • Microsoft System Center Essentials 2010
Keywords: 
KB2379524

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