XADM: Erroneous -1018 Error Returned During Online Backup

Article ID: 237953 - View products that this article applies to.
This article was previously published under Q237953
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986
(http://support.microsoft.com/kb/256986/EN-US/ )
Description of the Microsoft Windows Registry
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SYMPTOMS

When you perform an online backup of the Exchange Server directory or information store on a single-processor computer, a -1018 error (JET_errReadVerifyFailure) may be returned even though the corresponding database is not actually damaged. Note that this problem only occurs if you are running version 5.5.2608.0 of the Ese.dll file.
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CAUSE

This problem occurs when the buffer for the Windows NT Backup program is set to a value greater than 512 KB.
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RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014
(http://support.microsoft.com/kb/191014/EN-US/ )
XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or later:

Component: Exchange Database Engine

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File nameVersion
Ese.dll5.5.2635.0

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WORKAROUND

Set the buffer to 512 KB or less. To do so, use the following steps.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Start Registry Editor (Regedt32.exe).
  2. Locate the Max Buffer Size value under the following key in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\NTBackup\Backup Engine
  3. On the Edit menu, click DWORD, type a value no greater than 512, and then click OK.
  4. Quit Registry Editor.
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STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.
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Properties

Article ID: 237953 - Last Review: October 27, 2006 - Revision: 4.2
APPLIES TO
  • Microsoft Exchange Server 5.5 Standard Edition
Keywords: 
kbbug kbfix KB237953
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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