STOP 0x0000001e in Win32k.sys

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Article ID: 237955
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SYMPTOMS

A computer running Windows NT may receive the following error message on a blue screen in Win32k.sys:
STOP: 0x0000001e (0xc0000005, 0xa00b7ca8, 0x00000000, 0x0073c294)
NOTE: The first parameter is always the same. The second parameter may vary slightly, but always falls within Win32k.sys. The last two parameters may vary, depending on your system configuration.

CAUSE

This behavior occurs because of a synchronization problem in Windows NT.

RESOLUTION

Windows NT Server or Workstation 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
  • Windows Service Pack Center -or-

  • 152734how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Windows NT Server 4.0, Terminal Server Edition

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.

Properties

Article ID: 237955 - Last Review: June 12, 2012 - Revision: 2.1
Keywords: 
kbhotfixserver kbqfe kbbug kbfix KB237955

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