Quorum Checkpoint File May Be Corrupted at Shutdown

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Article ID: 238173 - View products that this article applies to.
This article was previously published under Q238173
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SYMPTOMS

When you use Microsoft Cluster Server (MSCS), the Cluster Server service may not be restarted after a shutdown. Any of the following symptoms may occur:
  • The cluster database file (located in the %SystemRoot%\Cluster folder) may become corrupted on both nodes (for example, the Clusdb file contains zero bytes on both nodes).
  • The quorum_device:\Mscs\Chksequential_number.tmp file may be inconsistent. If it is used by MSCS, it may result in Clusdb corruption.
  • The quorum_device:\Mscs\Chksequential_number.tmp file may be outdated, and a checkpoint file may not be written during the interval when the two nodes are up. If the computer's configuration is changed and a recent checkpoint file reflecting this change does not exist, the log files (quorum_device:\Mscs\quolog.log and quorum_device:\Mscs\Chksequential_number.tmp) may contain inconsistent quorum resource information.

CAUSE

When Cluster Server is shutting down, the Cluster Server service tries to create a quorum_device:\Mscs\Chksequential_number.tmp file on the quorum disk. However, it does not check any error status for registry access functions. If it cannot gain access to the registry, the Cluster Server service creates a corrupted file.

RESOLUTION

Windows NT Server or Workstation 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
  • Windows Service Pack Center -or-

  • 152734how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Windows NT Server 4.0, Terminal Server Edition

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.

Properties

Article ID: 238173 - Last Review: June 11, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
Keywords: 
kbhotfixserver kbqfe kbbug kbfix KB238173

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