Article ID: 238319 - View products that this article applies to.
This article was previously published under Q238319
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When you start Office Setup, you may receive the following error message just after the first Office 2000 Setup dialog box appears:
When you click OK, Setup ends.
Installation ended prematurely because of an error.
You may receive the error message if the IE5 folder has been renamed or deleted.
NOTE: The IE5 folder typically resides at the root of an Office administrative installation.
To resolve this problem, rename the IE5 folder back to IE5. If you deleted the IE5 folder, follow these steps:
In this situation, if you open the Windows Installer log file (for example, Office 2000 Premium Setup(0002)_MsiExec.txt) in a text editor and then search for FatalError, you find the following text:
Action start 9:26:59: CARunCostIE5.
Action ended 9:26:59: CARunCostIE5. Return value 3.
Action start 9:26:59: FatalError.
Action 9:26:59: FatalError. Dialog created
Action ended 9:28:41: FatalError. Return value 2.
Action ended 9:28:41: INSTALL. Return value 3.
Article ID: 238319 - Last Review: February 28, 2014 - Revision: 1.4