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XADM: Information Store Stops Responding When Delivering an NDRArticle ID: 238419 - View products that this article applies to. This article was previously published under Q238419 SYMPTOMS
In certain circumstances, the information store may stop responding when receiving a non-delivery report (NDR) from a foreign SMTP system.
CAUSE
The NDR that is received by Exchange Server has information in the PR_SUPPLEMENTARY_INFORMATION MAPI property that is too long.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
191014 The following files are available for download from the Microsoft
Download Center:
(http://support.microsoft.com/kb/191014/EN-US/
)
XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
x86:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
Collapse this image 
(http://www.microsoft.com/downloads/release.asp?ReleaseID=25443)
Alpha: Collapse this image
(http://www.microsoft.com/downloads/release.asp?ReleaseID=25444)
119591
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/EN-US/
)
How to Obtain Microsoft Support Files from Online Services
STATUSMicrosoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4. PropertiesArticle ID: 238419 - Last Review: October 26, 2006 - Revision: 4.2
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