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Symptoms

Consider the following scenario:

  • You install the Remote Desktop Session Host role service on a computer that is running Windows Server 2008 R2.

  • You publish a RemoteApp program on the computer.

  • You connect to the RemoteApp program from a remote client computer that is running Windows Server 2008 R2 or Windows 7.

In this scenario, some pop-up windows of the RemoteApp program may be hidden. Therefore, you have to manually change the focus to view the pop-up window.

Cause

This issue occurs because Rdpshell.exe incorrectly filters some pop-up windows. Therefore, these pop-up windows are hidden behind the parent window.

Resolution

To resolve this issue, install this hotfix on the remote client computer that is running Windows Server 2008 R2 or Windows 7.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows 7. Additionally, the Remote Desktop Services role service must be installed.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Rdpinit.exe

6.1.7600.20785

159,744

20-Aug-2010

04:25

x86

Rdpinit.mof

Not applicable

1,197

10-Jun-2009

21:26

Not applicable

Rdpshell.exe

6.1.7600.20785

257,536

20-Aug-2010

04:25

x86

Rdpshell.mof

Not applicable

1,200

10-Jun-2009

21:26

Not applicable

Terminalservices-remoteapplications-clientsku-ppdlic.xrm-ms

Not applicable

3,067

20-Aug-2010

04:41

Not applicable

Tserrredir.dll

6.1.7600.16385

11,264

14-Jul-2009

01:16

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Rdpinit.exe

6.1.7600.20785

176,640

20-Aug-2010

05:37

x64

Rdpinit.mof

Not applicable

1,197

10-Jun-2009

20:44

Not applicable

Rdpshell.exe

6.1.7600.20785

294,912

20-Aug-2010

05:37

x64

Rdpshell.mof

Not applicable

1,200

10-Jun-2009

20:44

Not applicable

Tserrredir.dll

6.1.7600.16385

13,312

14-Jul-2009

01:41

x64

Rdpinit.exe

6.1.7600.20785

176,640

20-Aug-2010

05:37

x64

Rdpinit.mof

Not applicable

1,197

10-Jun-2009

20:44

Not applicable

Rdpshell.exe

6.1.7600.20785

294,912

20-Aug-2010

05:37

x64

Rdpshell.mof

Not applicable

1,200

10-Jun-2009

20:44

Not applicable

Terminalservices-remoteapplications-clientsku-ppdlic.xrm-ms

Not applicable

3,067

20-Aug-2010

05:58

Not applicable

Tserrredir.dll

6.1.7600.16385

13,312

14-Jul-2009

01:41

x64

Rdpinit.exe

6.1.7600.20785

159,744

20-Aug-2010

04:25

x86

Rdpinit.mof

Not applicable

1,197

10-Jun-2009

21:26

Not applicable

Rdpshell.exe

6.1.7600.20785

257,536

20-Aug-2010

04:25

x86

Rdpshell.mof

Not applicable

1,200

10-Jun-2009

21:26

Not applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Rdpinit.exe

6.1.7600.20785

410,624

20-Aug-2010

04:17

IA-64

Rdpinit.mof

Not applicable

1,197

10-Jun-2009

20:48

Not applicable

Rdpshell.exe

6.1.7600.20785

654,336

20-Aug-2010

04:17

IA-64

Rdpshell.mof

Not applicable

1,200

10-Jun-2009

20:48

Not applicable

Tserrredir.dll

6.1.7600.16385

27,136

14-Jul-2009

01:49

IA-64

Rdpinit.exe

6.1.7600.20785

159,744

20-Aug-2010

04:25

x86

Rdpinit.mof

Not applicable

1,197

10-Jun-2009

21:26

Not applicable

Rdpshell.exe

6.1.7600.20785

257,536

20-Aug-2010

04:25

x86

Rdpshell.mof

Not applicable

1,200

10-Jun-2009

21:26

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

983533 The pop-up windows are hidden and the TS RemoteApp application stops responding in Windows Vista, in Windows 7, in Windows Server 2008, and in Windows Server 2008 R2For more information about the RemoteApp and Desktop Connections feature, visit the following Microsoft website:

Introduction to the RemoteApp and Desktop Connections feature For more information about the Form.Modal property, visit the following Microsoft website:

General information about the "Form.Modal" propertyFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

1,666

Date (UTC)

20-Aug-2010

Time (UTC)

09:06

Platform

Not applicable

File name

X86_442b51879287a56f86793c4f6e8e5d02_31bf3856ad364e35_6.1.7600.20785_none_dd0ca3112fbdf5a9.manifest

File version

Not applicable

File size

733

Date (UTC)

20-Aug-2010

Time (UTC)

09:06

Platform

Not applicable

File name

X86_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.1.7600.20785_none_1f3b18f9c094bf99.manifest

File version

Not applicable

File size

10,712

Date (UTC)

20-Aug-2010

Time (UTC)

09:10

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_3dbea6137bc25c8716e57e75f507f16f_31bf3856ad364e35_6.1.7600.20785_none_e17bd8bb36471643.manifest

File version

Not applicable

File size

727

Date (UTC)

20-Aug-2010

Time (UTC)

09:06

Platform

Not applicable

File name

Amd64_a1fb7f6663b452e67673ad2445c6b26e_31bf3856ad364e35_6.1.7600.20785_none_2393d51602b666c8.manifest

File version

Not applicable

File size

727

Date (UTC)

20-Aug-2010

Time (UTC)

09:06

Platform

Not applicable

File name

Amd64_f21d52218ab92131a797698217c8d356_31bf3856ad364e35_6.1.7600.20785_none_e424ac5fbe780aa9.manifest

File version

Not applicable

File size

737

Date (UTC)

20-Aug-2010

Time (UTC)

09:06

Platform

Not applicable

File name

Amd64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7600.20785_none_9e8ece2ecf302f6a.manifest

File version

Not applicable

File size

9,324

Date (UTC)

20-Aug-2010

Time (UTC)

09:13

Platform

Not applicable

File name

Amd64_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.1.7600.20785_none_7b59b47d78f230cf.manifest

File version

Not applicable

File size

10,718

Date (UTC)

20-Aug-2010

Time (UTC)

09:13

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,525

Date (UTC)

20-Aug-2010

Time (UTC)

09:06

Platform

Not applicable

File name

Wow64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7600.20785_none_a8e378810390f165.manifest

File version

Not applicable

File size

6,618

Date (UTC)

20-Aug-2010

Time (UTC)

05:11

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_3dbea6137bc25c8716e57e75f507f16f_31bf3856ad364e35_6.1.7600.20785_none_855ee12d7de7ae09.manifest

File version

Not applicable

File size

726

Date (UTC)

20-Aug-2010

Time (UTC)

09:06

Platform

Not applicable

File name

Ia64_7e27fc719b20017a9afbe6760ade61df_31bf3856ad364e35_6.1.7600.20785_none_f113db89a8d6070e.manifest

File version

Not applicable

File size

725

Date (UTC)

20-Aug-2010

Time (UTC)

09:06

Platform

Not applicable

File name

Ia64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7600.20785_none_4271d6a116d0c730.manifest

File version

Not applicable

File size

9,321

Date (UTC)

20-Aug-2010

Time (UTC)

09:06

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,673

Date (UTC)

20-Aug-2010

Time (UTC)

09:06

Platform

Not applicable

File name

Wow64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7600.20785_none_a8e378810390f165.manifest

File version

Not applicable

File size

6,618

Date (UTC)

20-Aug-2010

Time (UTC)

05:11

Platform

Not applicable

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