OL2000: (IMO) Error Message: "PCL XL Error" Printed When Printing a Fax

View products that this article applies to.

This article was previously published under Q238473

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 (http://support.microsoft.com/kb/257824/EN-US/ ) OL2000: Differences Between Outlook and Outlook Express

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

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SYMPTOMS

After viewing a fax using the Quick View program, when you try to print to a HP 4000 laser printer, a single page may print containing the following error message:

PCL XL error
Subsystem: IMAGE
Error: MissingData
Operator: Endimage
Position: 76

The contents of the fax do not print.

WORKAROUND

If the Windows Printing Troubleshooter is unsuccessful in fixing this problem, add a printer and install a HP LaserJet 4 printer driver on the same port as your HP 4000 printer. When printing faxes, use the HP LaserJet 4 printer driver instead of the HP 4000. Other older laser jet printer drivers may also work.