Article ID: 2385194 - Last Review: December 14, 2010 - Revision: 1.0

You cannot connect to an Exchange Server 2010 mailbox by using a MAPI application when a Mailbox server and a Client Access server are installed on different computers

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SYMPTOMS

Consider the following scenario:
  • In a Microsoft Exchange Server 2010 environment, you have a Mailbox server and a Client Access server that are installed on different computers.
  • You have a mailbox that is located in a recovery database on the Mailbox server.
  • You try to connect to the mailbox by using a MAPI application, such as MFCMAPI.
In this scenario, you receive the following error message:

MAPI_E_FAILONEPROVIDER.
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RESOLUTION

To resolve this issue, install the following update rollup: 
2425179  (http://support.microsoft.com/kb/2425179/ ) Description of Update Rollup 2 for Exchange Server 2010 Service Pack 1
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
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Keywords: 
kbqfe kbfix kbhotfixrollup kbexpertiseinter kbsurveynew KB2385194
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